Summary
Overview
Work History
Education
Skills
Timeline
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Ray Laner

Seaford,DE

Summary

At Wayside Body Shop, I excelled as a Body Corporate Manager, streamlining communication for tenant satisfaction and spearheading capital projects within budget, reducing delinquencies significantly. Skilled in budget preparation and problem-solving, I also enhanced security and implemented eco-friendly practices, demonstrating strong leadership and client relations acumen.

Overview

45
45
years of professional experience

Work History

Body Corporate Manager

Wayside Body Shop
01.2010 - 12.2020
  • Streamlined communication processes for increased efficiency in addressing tenant concerns and inquiries.
  • Oversaw capital improvement projects from conception to completion while remaining within budget constraints and adhering to established timelines.
  • Reduced delinquency rates by enforcing strict payment policies and actively pursuing overdue accounts.
  • Developed detailed budgets to effectively manage financial resources for the body corporate community.
  • Enhanced security measures by hiring qualified personnel, installing surveillance equipment, and regularly reviewing protocols.
  • Implemented sustainable practices to reduce environmental impact while maintaining aesthetic standards throughout common areas.

Automotive Service Manager

I. G , Burtons
04.1997 - 03.2010
  • Consistently met or exceeded monthly performance targets set by upper management in terms of revenue generation, customer satisfaction ratings, and operational efficiency metrics.
  • Reduced wait times for customers by optimizing scheduling and resource allocation within the service department.
  • Developed strong relationships with vendors, securing competitive pricing on parts and supplies for the repair facility.
  • Managed a team of automotive technicians, ensuring timely completion of repairs and adherence to quality standards.
  • Established a culture of continuous improvement within the service department by regularly soliciting feedback from staff members regarding potential areas for process enhancement or cost reduction measures.
  • Maintained accurate records of all repairs performed, ensuring proper documentation for warranty claims and future reference for clients.

Laborer

E I Du Pont De Nemours & Co
01.1981 - 01.1997
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Performed general housekeeping and cleaning tasks.
  • Improved worksite efficiency by maintaining clean and organized work areas.
  • Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.

Aircraft Crew Chief

USAF
01.1976 - 01.1987
  • Promoted a positive work environment through effective communication, collaboration, and leadership among crew members.
  • Optimized resource utilization by effectively prioritizing tasks based on urgency and mission-critical factors.
  • Increased aircraft availability by efficiently managing maintenance schedules and performing necessary repairs.
  • Expedited troubleshooting efforts by maintaining an extensive knowledge base of technical manuals, schematics, and historical data on various aircraft systems.

Education

Associate of Applied Science - Electrical, Electronics And Communications Engineering

Delaware Technical Community College
DE
06-1997

Skills

  • Property maintenance
  • Budget preparation
  • Meeting facilitation
  • Problem-solving
  • Employee relations and conflict resolution
  • Customer service
  • Team leadership
  • Planning and implementation
  • Decision-making
  • Employee motivation
  • Client relations
  • Work flow planning

Timeline

Body Corporate Manager

Wayside Body Shop
01.2010 - 12.2020

Automotive Service Manager

I. G , Burtons
04.1997 - 03.2010

Laborer

E I Du Pont De Nemours & Co
01.1981 - 01.1997

Aircraft Crew Chief

USAF
01.1976 - 01.1987

Associate of Applied Science - Electrical, Electronics And Communications Engineering

Delaware Technical Community College

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Ray Laner