Ray Loftan
Springfield,IL
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Developed expertise in crisis intervention and conflict resolution in high-intensity mental health environment. Proven ability to maintain safe and therapeutic setting while managing challenging situations. Ready to transition to new field, bringing strong interpersonal and analytical skills.
Overview
13
13
years of professional experience
Work History
Head of Pet of Department
Farm and Home
08.2025 - Current
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
Night Auditor
State House Inn
06.2025 - Current
- Oversaw front desk operations during night shifts, providing exceptional customer service to guests.
- Resolved guest complaints promptly, maintaining a high level of satisfaction during overnight hours.
- Coordinated communication between departments to streamline operations and enhance guest experience.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
Customer Service Representative
Valvoline Instant Oil Change
11.2024 - 05.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Mental Health Security Specialist
Memorial Health Hospital
01.2023 - 06.2023
- Ensured compliance with federal, state, and local regulations by staying up-to-date on relevant laws governing mental health facilities'' operations.
- Promoted a positive environment by building rapport with patients, encouraging open communication about their needs and concerns.
- Contributed to a reduction in workplace injuries by consistently adhering to safety procedures when interacting with patients and staff members.
- Developed strong professional relationships with local law enforcement agencies, fostering cooperation during emergency situations or investigations.
Maintenance Mechanic
JBS Pork
06.2022 - 02.2023
- Performed electrical and mechanical repairs of production equipment to minimize downtime.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Performed preventive and regular maintenance on systems.
Gutter Installer
Leaf Guard
12.2021 - 06.2022
- Enhanced curb appeal for clients'' homes with aesthetically pleasing and functional gutter designs tailored to individual preferences.
- Maintained a safe working environment by adhering to safety protocols and guidelines while installing gutters.
- Erected scaffolding and ladders to reach gutter heights.
- Maintained good housekeeping on job site and company truck and kept accurate tool inventory.
- Installed downspouts, elbows and materials in existing and new construction homes.
- Prevented property damage from water leakage by ensuring accurate sealing of joints between gutter sections during installation.
Manager of Operations
Popeyes Chicken
01.2021 - 02.2022
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
Sales Advisor
HomeAdvisor
03.2021 - 12.2021
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by establishing rapport with customers and identifying their needs.
- Increased sales by offering advice on purchases and promoting additional products.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
Sales Manager
Green Ford
06.2019 - 05.2020
- Coordinated staff schedules efficiently to ensure adequate coverage during peak hours while minimizing labor costs when possible.
- Managed inventory control effectively by closely monitoring stock levels, coordinating timely vehicle purchases, and maintaining organized lot displays.
- Conducted thorough analyses of competitor pricing strategies to remain competitive within the market while maximizing profit margins.
- Analyzed market trends to adjust inventory levels, ensuring a diverse selection of vehicles for potential buyers.
Truck Driver
Herrin
10.2018 - 10.2019
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
Car Salesperson
Green Dodge Kia Mitsubishi Subaru
03.2017 - 10.2018
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Answered telephone and email inquiries from potential customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
Car Salesperson
Landmark Auto Group
03.2016 - 02.2017
- Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
- Collaborated with finance team to secure optimal financing options for customers, ensuring a seamless purchasing process.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Boosted customer satisfaction by providing comprehensive information on vehicle features and options.
Car Sales Executive
Green Nissan
02.2014 - 02.2016
- Addressed customer concerns promptly and professionally, resolving issues to the satisfaction of both parties whenever possible.
- Collaborated with the marketing team to develop promotional events that generated increased foot traffic and interest in dealership offerings.
- Managed inventory effectively, ensuring optimal vehicle selection and availability for prospective buyers.
- Supported management initiatives aimed at boosting overall dealership performance metrics such as gross profit margin percentages and customer satisfaction ratings.
Office Occupational Trainee
Illinois Department of Transportation
07.2012 - 06.2013
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
Education
High School Diploma -
Lanphier Highschool
Springfield, ILSkills
- Customer service
- Active listening
- Critical thinking
- Team development
- De-escalation techniques
- Sales team training
Timeline
Head of Pet of Department
Farm and Home
08.2025 - Current
Night Auditor
State House Inn
06.2025 - Current
Customer Service Representative
Valvoline Instant Oil Change
11.2024 - 05.2025
Mental Health Security Specialist
Memorial Health Hospital
01.2023 - 06.2023
Maintenance Mechanic
JBS Pork
06.2022 - 02.2023
Gutter Installer
Leaf Guard
12.2021 - 06.2022
Sales Advisor
HomeAdvisor
03.2021 - 12.2021
Manager of Operations
Popeyes Chicken
01.2021 - 02.2022
Sales Manager
Green Ford
06.2019 - 05.2020
Truck Driver
Herrin
10.2018 - 10.2019
Car Salesperson
Green Dodge Kia Mitsubishi Subaru
03.2017 - 10.2018
Car Salesperson
Landmark Auto Group
03.2016 - 02.2017
Car Sales Executive
Green Nissan
02.2014 - 02.2016
Office Occupational Trainee
Illinois Department of Transportation
07.2012 - 06.2013
High School Diploma -
Lanphier Highschool
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