Ray Manglicmot
State worker/Data entry/invoicing
Fair Oaks,CA
Summary
Dependable Management Services Technician with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments. I'm a team player with a great ear for listening and applying what I've heard from my coworkers and my management team.
Overview
28
28
years of professional experience
Work History
Management Services Technician
Bureau of automotive repair
07.2020 - Current
- Provide support to the invoicing unit by identifying, researching, documenting, and processing the more difficult payment discrepancies, invoice payments.
- Collaborate with vehicle retirement and repair assistance unit for payment discrepancies, new procedures of payments and criteria needed for payments within the state and federal qualifications and guidelines.
- Communicate statewide to all dismantler within the state for payments received and paid by customers relinquishing vehicles for payment. Written and verbalizing communication correspondence through emails, texts, phone devices, and Microsoft Teams, difficult numerical discrepancies involving invoice payments.
Respite Care Provider
United Cerebral Palsy of Southern Arizona
Sacramento, CA
08.2022 - 02.2024
- Assisted with activities of daily living such as bathing, grooming, dressing, eating, and toileting.
- Ensured safety of all clients at all times while providing respite care services.
- Developed positive relationships with clients, their families, and other involved parties.
- Provided temporary relief and support to families of individuals with disabilities.
- Managed challenging behaviors using de-escalation techniques according to established protocols.
- Supported clients in participating in leisure activities like going on walks or attending community events.
- Observed the physical health and emotional well-being of each client.
- Promoted positive behavior reinforcement strategies when appropriate.
- Monitored client progress and documented any changes or issues.
Office Technician (Typing)
Bureau of automotive repair
Rancho Cordova , CA
06.2007 - 11.2020
- Phone representative in the call center (CAP) Consumer Assistance Program
- Addressed and answered the consumer's questions pertaining to the vehicle retirement and repair assistance program: Instructed callers in completing our online application and the format for mailing in applications
- Addressed consumers about the policy and procedures of the bureau and the legislative state policies, laws, and regulations pertaining to vehicle retirement and smog related issues
- Public interaction regarding additional requirements on consumers application
- Had full DMV access for processing and printing applications on a large scale and tracked the accuracy of the applications for processing in a timely, efficient and effective order
- Calling back consumers for additional needed information or giving reasons for not being qualified and addressing the necessary steps to fulfill the unit’s criteria for approval
- Mail handling and processing on a large-scale volume
- Worked within the executive office of the bureau: Handled and processed sensitive personnel human resources information.
- Greeted visitors in person or on the telephone; answered questions related to departmental services.
- Answered telephones, directed calls, and took messages.
- Operated computers to enter data into databases or spreadsheets, generate reports and compose correspondence.
- Assembled, maintained and transcribed information from various sources.
- Directed clients and guests to correct departments, rooms, and staff members.
- Checked forms for completeness and accuracy to address issues immediately with individuals.
Program Technician II
Department of Justice /Child Abuse Index Unit
Sacramento
03.1997 - 06.2007
- Research applications and determined offenders criminal records. Analyzed, researched, keyed and typed sensitive data pulled from the California Justice Information statues code data base.
- Researched best practices for running successful programs in order to provide guidance when needed.
- Compiled data from various sources into reports for analysis.
- Documented, monitored and maintained program inventory.
- Analyzed offenders records about their charges and made necessary corrections and updates to the warrant records.
- Responded to inquiries from participants regarding services offered by the program.
- Collaborated with other departments within the organization to ensure that all tasks were completed efficiently.
Legislative Counsel Bureau
Legislative Counsel Bureau
Sacramento, CA
01.1996 - 02.1997
- Conducted outreach activities within the community regarding current legislative actions.
- Identified potential changes necessary for compliance with applicable regulations or statutes to the public and attorneys within the law library
- Provided guidance regarding proper procedures for amending existing laws.
- Reviewed public comments submitted by constituents relating to proposed bills.
- Analyzed proposed legislation for potential conflicts pertaining to periodicals and law books on a monthly basis.
- Advised other employees and the library different law books and periodicals.
Education
lOIS RIOS AMERICAN RIVER, FOLSOM LAKE COLLEGE, SACRAMENTO CITY COLLEGE
01.2010
Degree Title -
School
Skills
- Friendly, outgoing, and people-oriented
- Organizing, Planning and Prioritizing work
- Monitoring and controlling resources establishing and maintaining interpersonal relationships
- Making decision and solving problems
- Professional attitude and appearance
- Enjoy working with people
- Security Officer Maintain a safe and secure environment
- Good problem-solving skills
- Critical thinking skills
- Excellent communication skills
- Exceptional multi-tasking abilities
- Industry savvy
- Customer and personal service
- Team player
- List one of your strengths
- Data Entry
- Good Telephone Etiquette
- Flexible and Adaptable
- Clerical Support
- Dependable and Responsible
- Excellent Communication
- First Aid/CPR
- Attention to Detail
- Problem-Solving
- Self-Motivated
- Active Listening
- Interpersonal Communication
Affiliations
- Love to stay fit.
- Health consciousness
- Hiking
- Love to travel to Hawaii, Hula, Hawaiian culture
- Spiritual, church going.
- Love dogs
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Activities
Love all types of physical activities: Working out at the gym, biking, hiking, gardening; anything that keeps the physical body in shape. Dancing, aerobics, U Jam (hip hop dancing) & Zumba. I love to travel when I’m able.
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Respite Care Provider
United Cerebral Palsy of Southern Arizona
08.2022 - 02.2024
Management Services Technician
Bureau of automotive repair
07.2020 - Current
Office Technician (Typing)
Bureau of automotive repair
06.2007 - 11.2020
Program Technician II
Department of Justice /Child Abuse Index Unit
03.1997 - 06.2007
Legislative Counsel Bureau
Legislative Counsel Bureau
01.1996 - 02.1997
lOIS RIOS AMERICAN RIVER, FOLSOM LAKE COLLEGE, SACRAMENTO CITY COLLEGE
Degree Title -
School
Activities
Love all types of physical activities: Working out at the gym, biking, hiking, gardening; anything that keeps the physical body in shape. Dancing, aerobics, U Jam (hip hop dancing) & Zumba. I love to travel when I’m able.
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