Years of Professional experience
RAY MANLEY
Powdersville,SC
Summary
IT PROFESSIONAL SUMMARY Experienced Network Administrator, Educator, motivated and experienced problem-solver with demonstrated ability to supervise, lead, follow, and serve in all aspects of operations, while maintaining responsibility over training and supervision of personnel, with strong, performative, & polished heterogeneous backgrounds in customer service, and NOC call centers. Passionate about solutions-provision & youth education. Award winning, Nationally-Recognized Creative Writer, with determination to not only meet, but exceed, company targets & business directives, with focus on profitability. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
2
2
Certifications
8
8
Years of Management experience
3
3
Years of Professional IT & Telephone Customer Service experience
6
6
Years of advanced Maintenance & Production experience
2
2
Years of Education experience
5
5
Years of Finance Experience
Work History
Owner/CEO
Curiosare
Sheridan, Wyoming
08.2019 - Current
- Equity Index Derivatives Trading Strategy & Quantitative Analysis
- Equity Portfolio Management for 100+ member investor-base/Investment Club Management
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Managed day-to-day business operations.
- Creation & facilitation of sales of Digital Courses & E-Learning products
Customer Service Representative
Majorel
Greenville, SHERIDAN, SC
05.2022 - Current
- Handling customer inquiries driving first call resolution, to include hardware, software, networking, and interactions with host computer IOS and application
- Listens and respond to customer needs, concerns, requests, and complaints
- Provide information about products and services - Record details of actions taken by logging interactions into management systems
- Research issues fully, ensuring compliance
- Creating and maintaining positive and professional relationship with customers
- Refer customers to supervisors, managers, or others in case of escalation
- Pursue all duties of assignment with clear objective to enhance customer experience.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
Production Line Lead
BMW Group
Greer, SC
10.2021 - 02.2022
- X3, X5, X7, M3 & Alpina Models - Specialized in Rear Hatch Trim install, Multi-Spindle Tooling, Wheel & Tire
- Install, Underbody Attachment, Engine Mounting & Partition Walls, Tow Hitch
- Attachment, Air Breather Assembly, PHEV & Chinese Vehicles, etc
- And general competency of Production Line Jobs, 6S Procedures, and Training
- Completed logs and reports to document detailed information on production, spoilage and departmental maintenance needs.
- Collaborated with internal teams to streamline operations across materials handling, production and shipping
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions
- Monitored and verified quality in accordance with statistical process or other control procedures
Corporate Trainer - Direct Sales
Viktory Group
Charleston, SC
11.2019 - 03.2020
- Facilitate and conduct Round 1, 2, and 3 interviews & manage hiring processes
- Train direct sales teams through atmosphere meetings daily to facilitate sales goals
- Established personal commissions earnings of $2,500 or more weekly as direct sales facilitator for Vivent Smart-Home systems, T-Mobile, Sprint, Verizon, and Direct TV brands, as well as other Fortune 100 companies
- Lead bi-monthly performance evaluation of sales teams
- Work with client-relationship partners at major distributors in order to facilitate sales
- Manage technology & intranet systems development for teams & assess quality management of units 20+ or more
- Travel for conferences with Nation & District leaders in order to maintain and ensure current training materials live up to company standards
- Collected information about company objectives and employee deficiencies in order to assess training needs
SERVO-MECHANICAL/ELECTRIC ENGINEER
Vacuum Electric-Switch
Akron, Ohio
07.2018 - 12.2018
- Evaluated installed electrical equipment and systems to isolate faults and implement corrective actions.
- Provided on-site engineering and technical services during installation and fielding processes.
- Prepared budgets by estimating materials, labor and construction costs.
- Full-cycle machining, to include Welding, High KV Servo- Mechanical switches & Motor Mechanism construction, Drill Press, Stick & Arc Soldering, CNC Machinery specialization (HAAS/VF2/VF4/VF6), Module & Insulator Processing, use of full range power tools (Electric Drills, Pneumatic Air Regulators, Crane Assemblies, etc), Programmable Logic Controller (PLC) construction & maintenance.
- Administered both energized and de-energized testing on multi-design change packages
- Performed in-depth electrical acceptance testing of completed hardware
- Supervised construction and pre-commissioning of electrical rooms and substations
- Calibrated and repaired existing systems to maintain functionality
- Monitored manufacturing operations of electrical devices for compliance with safety protocols
T1 NETWORK ADMINISTRATOR
Windstream Telecommunications
Twinsburg, Ohio
12.2017 - 12.2018
- Installed, configured, and supported local area network (LAN), wide area network (WAN) and Internet system.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Performed day-to-day LAN and WAN administration, maintenance and support.
- Constructed and maintained Virtual Local Area Network (VLAN).
- Maximally instrumental in ensuring successful rollout of “Project Activate” in CSMB repair, resulting in 418k+ rural residency areas receiving 10mb asynchronous DSL speeds at affordable pricing, with newly provisioned DSLAM & BRAS instillations
- 18-time "Culture Hero" White-Glove Customer-service award winner in CSMB/Enterprise Business Kinetic Repair Dept.
LOGISTICS COORDINATOR/LEAD EDUCATOR
URBAN OUNCE OF PREVENTION SERVICES INC. (501(c)3)
Akron, OH, Ohio
08.2016 - 08.2017
- Financial Literacy & Software Engineering Workshop Facilitator of the "Turning Point" & "Building-Dreams" Substance Abuse Treatment & Prevention Behavioral Health & Cultural Enhancement Youth-Initiative Programs
- Partnered with nationally-recognized #YesWeCode initiative & conceptualized/instructed financial literacy & software engineering workshops for 30 students, ages 12-18
- Program concurrently recognized by Mayor Horrigan & Marylin Keith 8th Ward City Councilwoman of Akron, OH.
PRODUCTION SUPERVISOR
ASSOCIATED MATERIALS, INC
AKRON, OH
11.2016 - 01.2017
- Line Lead of 14-man Prod
- Assembly of units for vinyl patio door & window construction
- Conducted full assembly of windows & doors to include glass-drop, seal-seating, airtightness & glass-temper Quality Assurance inspections, item inventory assignment, final packaging, storage, and shipping to consumer - -position production specialist from vinyl buzzsaw & parts-processing, to include handles, hinges, frame-creation CNC machinery operations & storage, shipping and handling.
- Evaluated team member performance regularly to identify and resolve productivity concerns.
- Resolved issues quickly to maintain productivity goals.
- Utilized lean practices to balance workflow and alleviate redundancy
- Trained staff of direct labor employees to perform assembly and manufacture of specified products
- Prepared in advance for and addressed production problems, material deficits, equipment failures and unavoidable delays
- Established clear priorities and production quality standards
T1 CISCO SYSTEMS NETWORK ADMINISTRATOR
ACUATIVE
Strongsville, OH
11.2015 - 12.2016
- Installed, configured, and supported local area network (LAN), wide area network (WAN) and Internet system.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Performed day-to-day LAN and WAN administration, maintenance and support.
- Constructed and maintained Virtual Local Area Network (VLAN).
- Implemented, administrated, & technically supported corporate LAN/WAN environments, including Integrated Service Engine (ISE) modules, proprietary Citrix-Based monitoring systems, LAN hosts, trouble-ticketing systems, field technician dispatching software, security infrastructure, ASA firewalls, routers, switches, wireless access points, VoIP, etc.
- Top Performer Network Operations Command 2015-2016 fiscal yr
- Identified issues, analyzed information and provided solutions to problems
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
- Used critical thinking to break down problems, evaluate solutions and make route & switch design-change decisions
CONSULTANT NATE CERTIFIED
HVAC
CHARLESTON, SC
08.2012 - 06.2015
- Balanced and maintained air and water treatment systems, prepared & installed air exchangers, handlers, mastic sealant, fan coils, ducting, etc for contractual installs
- Determined and troubleshot direction of gain & flow pumps, while conserving air velocity in CFMs, resulting in energy efficiency & financial savings for over 600 customers
- Evaluated fabricating parts, while maintaining a high level of inventory & fulfillment needs, and met specialty fulfillment needs for replace parts not readily available
AEROSPACE MAINTENANCE CREW CHIEF
United States Air Force
Charleston, SC
05.2012 - 05.2015
- Created work notifications in collaboration with area support personnel to address safety, quality, service, cost and sustainability.
- Provided shift records and reports and reviewed line information for analysis, trend identification and development of corrective measure strategies.
- Acted as departmental liaison for cross-functional activities.
- Assisted departmental environmental, health and safety efforts by coaching personnel and observing conditions in workplace and taking preventive and corrective actions.
- Expertly inspected, analyzed, assembled, and trouble-shot problems with aircraft components, conducting repairs aiding mission success at Ramstein air-base, protecting and preserving $10.4B in government assets.
• Inspected aircraft components such as flight control systems, landing gear systems, cargo handling systems, avionics systems to maintain air-worthiness & mission readiness.
• Led EAP launch team for Hurricane Sandy; ensured 24 cross-country departures—safeguarded $1.7B in military assets
Education
Bachelor of Science - Business Administration W/ Finance Concentration
Park University
Kansas City, MO2015
Associate of Applied Science - Applied Aerospace Maintenance Technology
Community College of The Air Force
100 S Turner Blvd, Montgomery, AL 3611405.2012
High School Diploma -
Harvey S. Firestone Community Learning Center
333 Rampart Ave06.2011
Skills
- Cisco R&S/ Network Administration
- Verifiable 114 WPM typing speed
- Active Directory
- Remedy Ticketing System
- Oracle Database Administration
- VMware, KVM, & GNS3
- MIS/Maintenance Information Systems -
- Propulsion, Fuel, Hydraulic, Avionics
- LAIRCM, & Electrical Aviation Systems -
- Golden Gate, Oracle Vault
- Full Microsoft Office Suite
- ASA Firewall configuration
- Centurylink, Cradlepoint, Hughesnet
- UPS devices, VPN concentrators,
- WAN accelerators, DSL/VOIP admin
- WAAS/WAE devices
- Access Points, Modems, T1 Circuits
- IBM/POS/Pharmacy Server configuration
- Unified wireless security systems
- DSL & Wi-Fi Multiplexers
- Analog Telephony/DID systems/switches
- Blade servers
- Structural Maintenance
- Linux networking (CMDScript)
- Ruby
- VMWare
- Sonicwall
- Range power tools (Electric Drills, Pneumatic Air Regulators, Crane
- Maintenance
Accomplishments
- Generated $1.7m profit, net of fees, between 04/2020 & 10/2022 with Derivative Strategies for Curiosare Investors
- 18-time Culture Hero Award winner within 6 months employment with Windstream Telecomm.
- Active-Duty Wartime Service-Medal holder (OEF/IOF/Operation Enduring Freedom)
Certification
Avionics Cross-Training
Jets/Engines Cross-Training
Hydraulics Cross-Training
Electro-Environmental Cross-Training
LAIRCM Cross-Training
Basic Military Training (BMT)
CPR Certified
Agile systems
Affiliations
- United States Air Force/Military Veteran
Additional Information
CERTIFICATIONS – CCNA Routing & Switching, CompTIA Security +
VOLUNTEERING – Mentor & Reading Tutor for Developmentally Disabled Children, Reading Partners of Charleston, 2012-2015
Languages
Italian
Timeline
Customer Service Representative
Majorel
05.2022 - Current
Production Line Lead
BMW Group
10.2021 - 02.2022
Corporate Trainer - Direct Sales
Viktory Group
11.2019 - 03.2020
Owner/CEO
Curiosare
08.2019 - Current
SERVO-MECHANICAL/ELECTRIC ENGINEER
Vacuum Electric-Switch
07.2018 - 12.2018
T1 NETWORK ADMINISTRATOR
Windstream Telecommunications
12.2017 - 12.2018
PRODUCTION SUPERVISOR
ASSOCIATED MATERIALS, INC
11.2016 - 01.2017
LOGISTICS COORDINATOR/LEAD EDUCATOR
URBAN OUNCE OF PREVENTION SERVICES INC. (501(c)3)
08.2016 - 08.2017
T1 CISCO SYSTEMS NETWORK ADMINISTRATOR
ACUATIVE
11.2015 - 12.2016
CONSULTANT NATE CERTIFIED
HVAC
08.2012 - 06.2015
AEROSPACE MAINTENANCE CREW CHIEF
United States Air Force
05.2012 - 05.2015
Bachelor of Science - Business Administration W/ Finance Concentration
Park University
Associate of Applied Science - Applied Aerospace Maintenance Technology
Community College of The Air Force
High School Diploma -
Harvey S. Firestone Community Learning Center
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