Rateb Masoud
New York,NY
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Detail-oriented with experience in customer service, data entry and office management.
Overview
20
20
years of professional experience
Work History
Administrative Assistant
Bass Wellness Center
06.2021 - Current
- Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.
- Scheduled office meetings and client appointments for staff teams.
- Developed strategies to streamline and improve office procedures.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Mail Carrier
USPS
02.2015 - 06.2022
- Deliver mail and packages to homes and businesses around New York
- Supported USPS sustainability initiatives by recycling undeliverable mail and disposing of waste materials properly.
- Handled mail and packages with care to prevent damage during delivery.
- Maintain friendly demeanor in daily communication and assistance to those being delivered mail.
- Displayed professionalism when interacting with customers at their homes or businesses while delivering their mail promptly and courteously every day.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Ensured the security of mailboxes by diligently locking them after deliveries to protect customers'' personal information and prevent theft.
- Kept mail delivery records to track delivered and undelivered items and identify delivery issues.
- Completed large-volume seasonal deliveries such as tax documents, holiday packages and election materials on time to meet strict deadlines.
- Helped maintain a clean work environment in the post office facility by participating in regular cleaning tasks as needed.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Observed traffic and safety regulations for safe transport and delivery of mail.
- Monitored weather conditions regularly to adjust delivery routes accordingly.
- Improved mail delivery efficiency by accurately sorting and organizing mail for efficient distribution.
Bank Teller
Chase Bank
02.2012 - 02.2013
- Counted and packaged currency and coins.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Wrote and distributed customer correspondence.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Calculated fees due, interest and change for customer transactions.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Enhanced branch sales through cross-selling bank products and services to customers.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Cross-sold credit cards, loans and other bank products.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Assisted customers with banking needs and inquiries.
Customer Relations Specialist
First American Home Warranty
01.2011 - 09.2011
- Created activities and engagements to enhance customer experience, knowledge, and patronage.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Managed high-volume call center, maintaining professionalism and exceptional quality of support.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Logged call information and solutions provided into internal database.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
Sales Associate
Calvin Tran Boutique
06.2010 - 12.2010
- Researched inventory, fitting procedures & company history to provide clients the highest level of customer service
- Acted as interim store manager as requested
- Opened and closed boutique and, in doing so, organized the visual merchandising of all products.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Answered customer questions about sizing, accessories, and merchandise care.
Customer Relations Specialist
Cable One
01.2010 - 06.2010
- Provided technical support by troubleshooting issues and assisting customers during service interruptions
- Collaborated with the finance department on account management and client billing issues
- Managed inbound sales and product inquiries
- Created successful marketing campaigns, bringing in new business for the company.
- Created activities and engagements to enhance customer experience, knowledge, and patronage.
- Managed high-volume call center, maintaining professionalism and exceptional quality of support.
- Managed department call volume of 100+ calls per day and coordinated department schedules to maximize coverage during peak hours.
- Responded proactively and positively to rapid change.
Customer Relations Specialist
GC Services
04.2008 - 11.2009
- Ensured customer satisfaction by providing both phone and online support
- Assisted with sales, marketing and product development
- Researched relevant products to provide the customer the quickest possible issue resolution.
- Created activities and engagements to enhance customer experience, knowledge, and patronage.
- Managed high-volume call center, maintaining professionalism and exceptional quality of support.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Promptly responded to inquiries and requests from prospective customers.
- Trained new personnel regarding company operations, policies and services.
- Trained staff on operating procedures and company services.
Monetary Administrator
Colorina Kids
01.2004 - 04.2008
- Acted as client liaison, relaying pertinent sales information
- Processed financial transactions
- Maintained organization of merchandise areas and displays
- Managed and coordinated company inventory.
Education
No Degree - Criminal Justice
Borough of Manhattan Community College
New York, NY05.2011
Skills
- Microsoft Windows (all versions)
- Macintosh (all versions)
- Microsoft Office
- 75 WPM Typing Speed
- Office Administration
- Customer Relations
- Team Bonding
- Customer and client relations4
- English and Arabic Fluency
- Confidentiality and Data Protection
- Program files maintenance
- Database entry
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Spanish
Limited Working
Timeline
Administrative Assistant
Bass Wellness Center
06.2021 - Current
Mail Carrier
USPS
02.2015 - 06.2022
Bank Teller
Chase Bank
02.2012 - 02.2013
Customer Relations Specialist
First American Home Warranty
01.2011 - 09.2011
Sales Associate
Calvin Tran Boutique
06.2010 - 12.2010
Customer Relations Specialist
Cable One
01.2010 - 06.2010
Customer Relations Specialist
GC Services
04.2008 - 11.2009
Monetary Administrator
Colorina Kids
01.2004 - 04.2008
No Degree - Criminal Justice
Borough of Manhattan Community College
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