Rateb Masoud
New York,NY
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Detail-oriented with experience in customer service, data entry and office management.
Overview
20
20
years of professional experience
Work History
Administrative Assistant
Bass Wellness Center
1180 Avenue Of The Americas
06.2021 - Current
- Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.
- Scheduled office meetings and client appointments for staff teams.
- Developed strategies to streamline and improve office procedures.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Mail Carrier
USPS
02.2015 - 06.2022
- Deliver mail and packages to homes and businesses around New York
- Supported USPS sustainability initiatives by recycling undeliverable mail and disposing of waste materials properly.
- Handled mail and packages with care to prevent damage during delivery.
- Maintain friendly demeanor in daily communication and assistance to those being delivered mail.
- Displayed professionalism when interacting with customers at their homes or businesses while delivering their mail promptly and courteously every day.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Ensured the security of mailboxes by diligently locking them after deliveries to protect customers'' personal information and prevent theft.
- Kept mail delivery records to track delivered and undelivered items and identify delivery issues.
- Completed large-volume seasonal deliveries such as tax documents, holiday packages and election materials on time to meet strict deadlines.
- Helped maintain a clean work environment in the post office facility by participating in regular cleaning tasks as needed.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Observed traffic and safety regulations for safe transport and delivery of mail.
- Monitored weather conditions regularly to adjust delivery routes accordingly.
- Improved mail delivery efficiency by accurately sorting and organizing mail for efficient distribution.
Bank Teller
Chase Bank
02.2012 - 02.2013
- Counted and packaged currency and coins.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Wrote and distributed customer correspondence.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Calculated fees due, interest and change for customer transactions.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Enhanced branch sales through cross-selling bank products and services to customers.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Cross-sold credit cards, loans and other bank products.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Assisted customers with banking needs and inquiries.
Customer Relations Specialist
First American Home Warranty
01.2011 - 09.2011
- Created activities and engagements to enhance customer experience, knowledge, and patronage.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Managed high-volume call center, maintaining professionalism and exceptional quality of support.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Logged call information and solutions provided into internal database.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
Sales Associate
Calvin Tran Boutique
06.2010 - 12.2010
- Researched inventory, fitting procedures & company history to provide clients the highest level of customer service
- Acted as interim store manager as requested
- Opened and closed boutique and, in doing so, organized the visual merchandising of all products.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Answered customer questions about sizing, accessories, and merchandise care.
Customer Relations Specialist
Cable One
01.2010 - 06.2010
- Provided technical support by troubleshooting issues and assisting customers during service interruptions
- Collaborated with the finance department on account management and client billing issues
- Managed inbound sales and product inquiries
- Created successful marketing campaigns, bringing in new business for the company.
- Created activities and engagements to enhance customer experience, knowledge, and patronage.
- Managed high-volume call center, maintaining professionalism and exceptional quality of support.
- Managed department call volume of 100+ calls per day and coordinated department schedules to maximize coverage during peak hours.
- Responded proactively and positively to rapid change.
Customer Relations Specialist
GC Services
04.2008 - 11.2009
- Ensured customer satisfaction by providing both phone and online support
- Assisted with sales, marketing and product development
- Researched relevant products to provide the customer the quickest possible issue resolution.
- Created activities and engagements to enhance customer experience, knowledge, and patronage.
- Managed high-volume call center, maintaining professionalism and exceptional quality of support.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Promptly responded to inquiries and requests from prospective customers.
- Trained new personnel regarding company operations, policies and services.
- Trained staff on operating procedures and company services.
Monetary Administrator
Colorina Kids
01.2004 - 04.2008
- Acted as client liaison, relaying pertinent sales information
- Processed financial transactions
- Maintained organization of merchandise areas and displays
- Managed and coordinated company inventory.
Education
No Degree - Criminal Justice
Borough of Manhattan Community College
New York, NY05.2011
Skills
- Microsoft Windows (all versions)
- Macintosh (all versions)
- Microsoft Office
- 75 WPM Typing Speed
- Office Administration
- Customer Relations
- Team Bonding
- Customer and client relations4
- English and Arabic Fluency
- Confidentiality and Data Protection
- Program files maintenance
- Database entry
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Spanish
Limited Working
Timeline
Administrative Assistant
Bass Wellness Center
06.2021 - Current
Mail Carrier
USPS
02.2015 - 06.2022
Bank Teller
Chase Bank
02.2012 - 02.2013
Customer Relations Specialist
First American Home Warranty
01.2011 - 09.2011
Sales Associate
Calvin Tran Boutique
06.2010 - 12.2010
Customer Relations Specialist
Cable One
01.2010 - 06.2010
Customer Relations Specialist
GC Services
04.2008 - 11.2009
Monetary Administrator
Colorina Kids
01.2004 - 04.2008
No Degree - Criminal Justice
Borough of Manhattan Community College