Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ray McKnight

Fayetteville,NC - North Carolina

Summary

Versatile and results-driven professional with a proven track record at USA Military, adept in squad training and repair work orders. Excels in verbal communication and teamwork, enhancing operational efficiency and cohesion. Demonstrated ability to adapt and lead, achieving significant improvements in team performance and morale.

Experienced Maintenance Person with broad knowledge in facility repairs and maintenance management. Strengths include troubleshooting, preventive maintenance, and equipment calibration. Have made significant contributions to improving operational efficiency in previous roles. Skilled at prioritizing work orders and managing teams for timely project completion.

Overview

31
31
years of professional experience

Work History

Maintenance

Sam's Club
06.2024 - 01.2025
  • Streamlined facility maintenance by promptly addressing minor repairs.
  • Reduced downtime for equipment maintenance through the development of a preventative maintenance program.
  • Responded promptly to tenant inquiries related to facility upkeep and hygiene standards.
  • Adapted to changing priorities effectively.

Maintenance Custodian

Walmart
03.2019 - 01.2024
  • Provided excellent customer service to building occupants while responding to their concerns about cleanliness or maintenance issues.
  • Demonstrated flexibility by adapting to changing priorities and taking on additional tasks as needed.
  • Upheld high standards of cleanliness in all aspects of the facility including floors, walls, ceilings, fixtures, appliances.
  • Improved facility cleanliness by conducting regular maintenance tasks such as sweeping, mopping, and vacuuming.
  • Maintained a welcoming environment for visitors through meticulous upkeep of common areas, restrooms, and exterior spaces.
  • Facilitated smooth operations for staff members by promptly addressing requests for maintenance support or repairs.

Line Cook

McDonald's
Fayetteville, NC
03.2011 - 04.2014
  • Streamlined facility maintenance by promptly addressing minor repairs.
  • Reduced downtime for equipment maintenance through the development of a preventative maintenance program.
  • Responded promptly to tenant inquiries related to facility upkeep and hygiene standards.
  • Adapted to changing priorities effectively.

Service Crew Member

Power Swain
05.2011 - 03.2019
  • Enhanced customer satisfaction by providing efficient and friendly service.
  • Collaborated with team members to meet high standards of service during peak hours.
  • Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
  • Maintained a clean and organized work environment for improved customer experiences.
  • Kept customers and crew areas organized.
  • Kept all prep areas clean by sweeping, mopping, and washing down counters.
  • Provided exceptional customer service, resulting in increased repeat business and positive reviews.
  • Worked well with teammates and accepted coaching from management team.

Squad Leader

USA Military
03.1994 - 04.2019
  • Maintained discipline within the ranks by enforcing standards of conduct expected from a professional military organization consistently and fairly.
  • Conducted thorough after-action reviews following each operation to identify areas for improvement and implement necessary changes.
  • Operated heavy equipment, fire equipment and mobile Incident Command Center vehicle.
  • Enhanced team cohesion with regular debriefings, feedback sessions, and team-building exercises.
  • Developed tailored training programs to address individual skill gaps, resulting in improved performance across the entire squad.
  • Maintained high morale within the squad by fostering a positive and supportive work environment.
  • Adapted quickly to changing conditions on the battlefield, allowing the squad to maintain focus on primary objectives without being distracted by unforeseen challenges.
  • Managed logistical aspects of squad operations, ensuring all necessary supplies and resources were available for mission completion.
  • Assisted subordinates in setting achievable goals aligned with their career aspirations as well as organizational objectives, promoting both personal development and overall unit success.
  • Upheld a culture of continuous improvement within the squad by encouraging open communication and fostering an environment conducive to constructive criticism.

Education

General Studies

Central Methodist University
Fayetteville, NC

General Studies

Long Beach City College
Long Beach, CA

Skills

  • Squad training
  • Repair work orders
  • Verbal and written communication
  • Task prioritization
  • Reporting and documentation
  • Sound decision making
  • Teamwork and loyalty

Timeline

Maintenance

Sam's Club
06.2024 - 01.2025

Maintenance Custodian

Walmart
03.2019 - 01.2024

Service Crew Member

Power Swain
05.2011 - 03.2019

Line Cook

McDonald's
03.2011 - 04.2014

Squad Leader

USA Military
03.1994 - 04.2019

General Studies

Central Methodist University

General Studies

Long Beach City College

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Ray McKnight