Ray Medrano
Fort Collins,CO
Summary
Dynamic Business Excellence Manager with a proven track record at United Rentals, driving operational excellence and fostering a culture of continuous improvement. Expert in quality management and team leadership, I successfully reduced costs and enhanced profitability through strategic process enhancements, while cultivating strong relationships with internal and external customers.
Overview
2026
2026
years of professional experience
Work History
Business Excellence Manager
Blue Line Rentals/ United Rentals
- Collaborated with senior leadership to define strategic goals, aligning business excellence efforts with overall company vision.
- Reduced costs and improved profitability through the identification and elimination of waste in business processes.
- Led cross-functional teams for process improvement projects, boosting overall company performance.
- Formulated strategies for maintaining competitive advantages through the implementation of best practices.
Business Excellence Manager
Sunstate Equipment Company
07.2020 - Current
- Mentor employees in the application of Lean principles, fostering a culture of continuous improvement across the organization.
- Assessed branch performance against established KPIs, driving accountability for achieving optimal results.
- P&L review,Safety and Environmental reviews,Dot and logistics, Sales management and 5S.
- Established strong relationships with stakeholders at all levels.
Branch Manager
United Rentals
11.2018 - 07.2020
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
Branch Manger III
United Rentals Trench
04.2015 - 08.2016
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
Area General Manager
United Rentals
03.2013 - 04.2015
- Facilitated regular performance reviews to assess employee strengths, weaknesses, opportunities for growth or improvement, leading to increased job satisfaction levels across the organization.
- Championed employee development programs that increased overall skill levels, contributing to a more versatile and competent workforce.
- Collaborated with cross-functional teams to drive innovation and deliver high-quality products or services on time and within budget constraints.
- Exceeded revenue targets by effectively managing budgets, resources, and financial performance metrics.
- Streamlined internal processes to improve workflow efficiency and reduce operational costs.
Operations Manager
United Rentals
03.2011 - 03.2013
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Branch Manager
Rental Service Corporation
01.2006 - 03.2011
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
Education
Certificate - Emergency Medicine
Bishop State Community College
Mobile, AL05.1998
Skills
- Operational excellence
- Customer focus
- Quality management
- Organizational development
- Customer service
- Safety protocols and procedures
- Decision-making
- Verbal and written communication
Additional Information
United States Marine Corps 6/1990 - 12/1991
Infantry E2
Timeline
Business Excellence Manager
Sunstate Equipment Company
07.2020 - Current
Branch Manager
United Rentals
11.2018 - 07.2020
Branch Manger III
United Rentals Trench
04.2015 - 08.2016
Area General Manager
United Rentals
03.2013 - 04.2015
Operations Manager
United Rentals
03.2011 - 03.2013
Branch Manager
Rental Service Corporation
01.2006 - 03.2011
Business Excellence Manager
Blue Line Rentals/ United Rentals
Certificate - Emergency Medicine
Bishop State Community College