RAY NAWROCKI
Bella Vista,AR
Summary
I am a highly energetic and personable professional with well over 20 years of experience in the customer service field. I am a reliable and well-organized team player with excellent communication skills, attention to detail, and passion for building and maintaining impactful customer relationships.
Overview
32
32
years of professional experience
Work History
Records Analyst
Drug Enforcement Admin/FSA Federal
Omaha, NE
03.2024 - 03.2026
- Analyzed records for compliance with federal regulations and agency policies.
- Conducted audits of records, verifying accuracy and completeness to enhance reporting integrity.
- Reviewed and categorized sensitive information, ensuring proper handling procedures were followed to maintain compliance.
- Established relationships with federal, state, and local law enforcement to gather critical information that supported investigations.
- Managed electronic filing systems for streamlined document retrieval and storage.
Loan Originator
Bank of the West/BMO
Omaha, NE
03.2018 - 03.2024
- Cultivated professional relationships and maintained communication to streamline processing of Home Equity lines of Credit (HELOC) applications.
- Communicated federally mandated disclosures for HELOC applications to ensure compliance and enhance transparency.
- Monitored pending interactions to ensure timely follow-up per department guidelines and communicated credit decisions promptly to improve customer experience.
- Responded to in/outbound phone and internet requests for HELOC applications.
Sales Representative
PepsiCo
Omaha, NE
07.2016 - 12.2017
- Generated sales through relationship building and identifying growth opportunities, leading to increased customer retention.
- Executed promotions and solicited campaign placements while utilizing point-of-purchase materials to drive sales initiatives.
- Coordinated with Walmart management to analyze past product sales, improving accuracy of high-volume order forecasts.
- Demonstrated effective inventory management and quality control to ensure customer satisfaction.
- Resolved problems efficiently, contributing to a positive customer experience.
- Supported Pepsi's safety culture by adhering to all safety standards and procedures.
Data Analyst - Account Manager
ConAgra Foods
Omaha, NE
10.2006 - 07.2016
- Analyzed product data to enhance customer satisfaction and identify reformulation opportunities, resulting in reduced consumer complaints and safety concerns.
- Developed and maintained complex data reports, eliminating redundancy and increasing operational efficiency.
- Analyzed customer issues to ensure timely resolutions and improve satisfaction levels.
- Investigated consumer complaints to identify transport or handling issues, leading to prevention of future concerns.
- Delivered presentations to senior executives on consumer complaint trends for strategic decision-making.
- Collaborated with product developers, quality assurance, regulatory affairs, and production managers to maintain accurate product information.
Inside Sales
CLS Investment Firm
Omaha, NE
08.2005 - 10.2006
- Cultivated relationships with registered investment advisors and industry partners, generating a pipeline of qualified prospects.
- Initiated calls to potential representatives, identifying and pursuing sales opportunities for CLS products and services.
- Collaborated with external sales partners to create business plans that maximized territorial sales.
- Trained new inside sales representatives on policies, procedures, and best practices, enhancing team readiness and performance.
Customer Service
ConAgra Foods
Omaha, NE
04.2004 - 08.2005
- Delivered exceptional customer service during installation process, ensuring customer satisfaction.
- Greeted customers warmly at the entrance to enhance their shopping experience., answered questions and provided customer service.
- Adhered to company policies regarding customer service standards.
- Compiled detailed reports of customer service interactions to track issues and improve service quality.
- Combined vendor numbers to streamline purchase orders, achieving annual savings of $10K.
Weather Forecaster - Security/Requirements Manager
U.S. Air Force
10.1993 - 04.2004
- Served as Air Force Weather point person for developing, researching, coordinating, and managing weather requirements for major exercises and contingencies for Special Operations units including Operations Desert Fox, Enduring Freedom, and Iraqi Freedom, enhancing operational readiness.
- Managed the security training plan for the Air Force Weather Agency resulting in improved training and increased inspections to decrease security related incidents by over 30% in a two-year period.
- Built trusting relationships with deployed Special Operations Forces through exceptional customer support, receiving commendatory statements for outstanding service and contributing to improved safety outcomes.
- Implemented safety program with risk assessments and inspections, promoting strong safety culture in compliance with regulations and ensuring a safe workplace.
- Acted as Safety Manager at Mather AFB Weather Station, developed an emergency response plan, and enforced safety policies and procedures to maintain compliance with safety regulations.
Education
Bachelor of Science - Business Information Systems
Bellevue University
NEAssociate’s degree -
Community College of the Air Force (CCAF)
Skills
- Database management and compliance analysis
- Case file organization
- Data entry accuracy
- Information retrieval
- Customer relationship management
Timeline
Records Analyst
Drug Enforcement Admin/FSA Federal
03.2024 - 03.2026
Loan Originator
Bank of the West/BMO
03.2018 - 03.2024
Sales Representative
PepsiCo
07.2016 - 12.2017
Data Analyst - Account Manager
ConAgra Foods
10.2006 - 07.2016
Inside Sales
CLS Investment Firm
08.2005 - 10.2006
Customer Service
ConAgra Foods
04.2004 - 08.2005
Weather Forecaster - Security/Requirements Manager
U.S. Air Force
10.1993 - 04.2004
Bachelor of Science - Business Information Systems
Bellevue University
Associate’s degree -
Community College of the Air Force (CCAF)