Ray Nunes
Fremont,CA
Summary
I excel in proactively addressing challenges with efficiency and persistence, consistently delivering solutions that exceed customer expectations while enhancing overall business operations and driving profitability. As a results-oriented problem solver, I foster a collaborative spirit and exhibit patience and sensitivity in interactions with both customers and colleagues. I approach each day with enthusiasm and eagerly embrace new challenges. Currently seeking a position that leverages my strong interpersonal skills and meticulous attention to detail to contribute to the success of my company, team, and customer satisfaction.
Overview
16
16
years of professional experience
Work History
EV Residential and Public Charging
Lucid Motors
09.2022 - Current
- Reviewed products and updates to ensure alignment with company quality standards. Maintained oversight of production processes and monitored work-in-progress, generating regular tracking reports.
- Collaborated effectively with manufacturers, operations leaders, and sales team members to gather and assess critical production details.
- Diligently organized and edited training manuals, multimedia visual aids, and additional educational materials with meticulous attention to detail.
- Addressed customer complaints with a focus on prioritizing satisfaction and fostering customer loyalty.
- Provided comprehensive training and regular mentorship to associates, focusing on performance-oriented strategies and effective customer service techniques.
EV Charging Installation Specialist
Tesla Motors, Inc
06.2018 - 09.2022
- Analyzed and interpreted residential electrical systems and electrical code specifications to facilitate the accurate installation of Tesla products.
- Engaged in educational opportunities alongside customer support staff to develop and update training documentation for installation and troubleshooting processes.
- Confidently managed customer issues and escalations, employing advanced problem-solving skills to deliver effective resolutions.
- Upheld elevated customer satisfaction standards, consistently meeting or surpassing established targets.
Service Advisor
Tesla
01.2016 - 06.2018
- Conducted a thorough examination of the service history and performed an initial inspection of vehicles to identify and diagnose issues.
- Drafted repair orders and supplied customers with detailed cost estimates.
- Provided customers with comprehensive education on routine maintenance protocols to ensure the preservation of vehicle condition.
- Consistently upheld elevated customer satisfaction standards, achieving or surpassing established targets.
Technical Support / Roadside Representative
Tesla
07.2013 - 01.2016
- Aided customers in identifying issues and devised effective solutions to restore service and functionality.
- Utilized ticketing systems proficiently to manage service center escalations and coordinate roadside towing efficiently.
- Provided exceptional customer service to all clients by leveraging in-depth knowledge of products and services, creating welcoming and positive experiences.
- Documented support interactions for multiple teams.
Sales Associate
AutoZone
04.2012 - 07.2013
- Systematically organized racks and shelves to preserve store visual appeal, actively engage customers, and strategically promote specific merchandise.
- Assisted customers in locating products and utilized the store system to check for merchandise availability at other locations.
- Organized and prepared merchandise for the sales floor by applying pricing or tagging.
- Implemented stock rotation and replenished shelves consistently to ensure ongoing product availability and uphold the store's appearance standards.
Inside Outside Sales Representative
Central Wholesale
01.2008 - 06.2010
- Engaged in sales and provided support for electrical and data communications equipment.
- Successfully established new accounts by employing cold calling strategies and conducting in-person visits to engage potential customers.
- Cultivated robust client relationships to establish a foundation of superior customer service and support.
Education
A.A. Degree - Computer Science
Ohlone College
Fremont, CASkills
- Customer Service
- Analytical, problem solver
- Goal Oriented and Highly Motivated
- Dependable, Team Player
- Project Management
- MS Word, Excel, PowerPoint, Salesforce
Timeline
EV Residential and Public Charging
Lucid Motors
09.2022 - Current
EV Charging Installation Specialist
Tesla Motors, Inc
06.2018 - 09.2022
Service Advisor
Tesla
01.2016 - 06.2018
Technical Support / Roadside Representative
Tesla
07.2013 - 01.2016
Sales Associate
AutoZone
04.2012 - 07.2013
Inside Outside Sales Representative
Central Wholesale
01.2008 - 06.2010
A.A. Degree - Computer Science
Ohlone College
Similar Profiles
Elvis Julian Mejia VarelaElvis Julian Mejia Varela
Material handler at Lucid MotorsMaterial handler at Lucid Motors
DERDVIN CARDENASDERDVIN CARDENAS
Delivery Advisor at Lucid MotorsDelivery Advisor at Lucid Motors
Fernando PerezFernando Perez
Maintenance Technician at Lucid MotorsMaintenance Technician at Lucid Motors
Daniel C. ChoDaniel C. Cho
Data Analyst, Facilities at Lucid MotorsData Analyst, Facilities at Lucid Motors
Carlos Quevedo GracianoCarlos Quevedo Graciano
Lead Installer at Pivot InteriorsLead Installer at Pivot Interiors