Summary
Overview
Work History
Education
Skills
Accomplishments
volunteer local community
Timeline
Hi, I’m

Ray Ornelas

Buford,Ga

Summary

Reliable RMA coordinator proficient in product soldering and installation of electrical modules. Support the team with priorities, evaluating issues with HW, cards and systems. Adept in coordinating with supervisors and engineering to provide technical solutions. Proficient in manufacturing of electronics over 25 years' experience in testing, installation and repairing of Servers. Advanced knowledge of testing station and MS and vendor S/W. Adept in interpreting drawings and written instructions to complete projects accurately. Goal-oriented individual with a pleasant personality and strength that has no restrictions. A stellar work ethic excels in fast-paced environment.


Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. Expert retail sales professional offering over 20 years experience in retail customer service and retail management. Focused on exceeding sales goals.

Overview

20
years of professional experience

Work History

Trenton Systems

RMA Coordinator - QA - Repair Tech
11.2015 - Current

Job overview

  • Repaired circuit boards and wire harness problems using schematics, wiring diagrams and testing equipment. Most repairs integrated into System in timely matter.
  • Performed testing for circuit card assemblies and Main systems in compliance to highest standard.
  • Continually improved methods and procedures for processes, measurement, documenting and work flow techniques.
  • Worked directly with Tech Support team and Sales team, management to achieve status results.
  • Tested various types of Testing equipment using microscopes, multi-meters, voltage spectrum analyzers and other laboratory instruments.
  • Monitored installation and operations to consistently meet rigorous customer requirements.
  • Verified data integrity and accuracy.
  • Copied, logged and scanned supporting documentation.
  • Assisted in Trenton Support team evaluate issue and resolve in timely matter.
  • Organized ongoing maintenance schedules to boost system performance.
  • Managed efficient teams up to 6 employees.
  • Ensure incoming/final is identify meet all standards.
  • Managed to maintain received inspection and Final inspection.

Home Depot

Lot Attendant
11.2022 - Current

Job overview

  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Excellent communication skills, both verbal and written.
  • Delivered services to customer locations within specific timeframes.
  • Resolved problems, improved operations and provided exceptional service.
  • Worked effectively in fast-paced environments.
  • On call to all tasks with customer request thru 2-way.
  • Provide location of products and add recommendation.

Macy's

Sales Associate
11.2021 - 02.2022

Job overview

  • Monitor Sales with organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise up to 25% during month time.
  • Engaged with customers to build rapport and loyalty.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Processed product returns and assisted customers with other selections.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
  • Answered customer questions about sizing, accessories and merchandise care.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Belk

Sales Associate
06.2019 - 03.2020

Job overview

  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Achieved perfect attendance record for 6 months .
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.

Kohl's

Senior Sales Associate
10.2003 - 02.2019

Job overview

  • Developed sales plans to increase market share, customer base and revenue.
  • Trained new sales personnel on company policies, customer acquisition strategies and successful sales techniques.
  • Managed to exceeded sales objectives on consistent basis to drive company growth.
  • Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.
  • Contacted other store locations to determine merchandise availability.
  • Handled customer relations issues in gracious manner and in accordance with company policies.
  • Followed merchandising guideline to present visually appealing displays.
  • Alerted customers on upcoming sales events and promotions.
  • Followed up with 2 or more customers each week to verify that they were satisfied with purchases that would likelihood repeat business.
  • Completed all cleaning, stocking and organizing tasks in assigned sales area.
  • Communicated clear expectations and goals to each team member.
  • Greeted customers in timely fashion while quickly determining their needs.
  • Prioritized helping customers over completing other routine tasks in store.
  • Educated customers about brand to incite excitement about company's mission and values.
  • Preserved perfect attendance record for 12 months.
  • Fostered positive work environment by consistently treating employees and customers with respect and consideration.
  • Answered customer telephone calls promptly and in appropriate manner.
  • Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture.
  • Cleaned, organized store, including checkout desk and displays.
  • Assigned work to team members based on company needs, personal strengths and job knowledge.
  • Actively pursued personal learning and development opportunities.
  • Contributed success by exceeding team sales goals by 23%.
  • Welcomed customers and assisted with merchandising location.
  • Priced merchandise, stocked shelves inventory control of supplies.
  • Support loss prevention identified potential shoplifters and alerted management.
  • Resolved customer complaints in professional manner while prioritizing customer satisfaction.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
  • Maintained established merchandising standards, sales floor and promotional displays.
  • Worked with management team to implement proper division of responsibilities.
  • Operated cash register for cash, check and credit card transactions with 100% accuracy.
  • Completed POS opening and closing procedures, including counting contents of cash register.
  • Shared best practices for sales, customer service with other team members to help improve store's efficiency.
  • Trained, coached and mentored new sales associates for maximum performance

Education

Cyber Securities
In Training

from Course Online -
09.2023

University Overview

Georgia Perimeter College
Decatur, GA

Associate of Arts from Psychology
02.2016

University Overview

Asher School of Business
Norcross, GA

from Accounting
06.2010

University Overview

Devry University
Decatur, GA

No Degree from Into To Programming
06.2001

University Overview

Skills

  • Lean manufacturing
  • Hardware diagnostics
  • Technical writing
  • Time management
  • POS system knowledge
  • Brand promotion
  • Client relationship building
  • Interpersonal skills
  • Problem-solving skills
  • Flexible schedule
  • Adapt to diverse groups
  • Testing Documentation
  • Quality Assurance
  • Data Entry
  • Excellent Customer Service
  • Set priorities and scheduling

Accomplishments

Accomplishments
  • Managed cross-functional team that reduced product failures at customer sites by 66%.
  • Increased sales 33% over 45 days.
  • Supervised team of 8 staff members.
  • Open New Belk card accounts which Increased sales [20+]% over 5 months.
  • Open New Macy's card which increased sales for holiday spending.


volunteer local community

volunteer local community

Habitat for humanity

Boys and girls club

Gwinnett women shelter

Kohl's care events

Rescue cat farm

Provide Roadside assistance

Trained in CPR


Timeline

Lot Attendant
Home Depot
11.2022 - Current
Sales Associate
Macy's
11.2021 - 02.2022
Sales Associate
Belk
06.2019 - 03.2020
RMA Coordinator - QA - Repair Tech
Trenton Systems
11.2015 - Current
Senior Sales Associate
Kohl's
10.2003 - 02.2019
Cyber Securities
from Course Online -
Georgia Perimeter College
Associate of Arts from Psychology
Asher School of Business
from Accounting
Devry University
No Degree from Into To Programming

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Ray Ornelas