Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Ray Ortiz

Philadelphia,PA

Summary

To pursue a rewarding career in Business and General Management where my varied skills can be profitably utilized to achieve corporate objectives

Overview

2023
2023
years of professional experience

Work History

Retail Store Manager

T-Mobile
Philadelphia, USA
01.2016 - 03.2022
  • Stayed current on all the technology in order to be an expert for my team, and customers
  • Brought four bottom performing (low revenues) stores (tier C) to top performing stores (tier A) which translates to higher payouts and bonuses
  • Traffic conversion 18%, expected is 10%
  • Won Winner's Circle two years in a row
  • Recruited and trained managers as well as sales associates
  • Developed the store's team by translating broader business initiatives into clear team objectives and concrete individual goals through ongoing coaching and recognition
  • Ensured that the store met or exceeded sales goals daily, weekly, monthly
  • Ensured customers were being acquired by doing call lists
  • Store operations completed: inventory, new product shipments, customer returns, trade-in devices, demo management store supplies, payroll, commission pay out, store audits, paperwork security managements, tills, opening and closing duties
  • Executed procedures that ensure that the 'back' of the store runs as well as the 'front'

Mobile Sales Supervisor

Best Buy
Philadelphia, USA
01.2015 - 01.2016
  • Promoted within three months
  • Renewed blue certified
  • Achievers 2016
  • Led and maintained mobile department in the top five in the district
  • Ensured team members hit their monthly quota
  • Customers always received the full solution and best buy promise
  • Certified other team members in other departments to do upgrade checks to grow the business
  • Recruited, coached and motivated team members in order for the department to succeed
  • Ensured sales floor was clean, organized and ready for customers

District General Manager

Aarons Inc.
Philadelphia, USA
01.2012 - 01.2015
  • The acquisition and maintenance of customers
  • First up in recruiting and hiring employees
  • Achieved planned growth and profit goals
  • Closed all lease agreements
  • Recruited, hired and trained associates to ensure efficient operations
  • Safeguard all company assets
  • Facilitate and reconcile inventories by Wednesday of every week
  • Accurately reported financial measures and transactions
  • Provided safe, clean environment for associates and customers
  • Ensure all returned merchandise is certified, reclassified and priced
  • Plan and organize to meet or exceed forecasted financial goals

Senior Project Consultant

Renewal By Anderson
King Of Prussia, PA
  • Explained products and prices to customers, demonstrating use of products.
  • Generated estimates, quotes, and proposals for customers' projects.
  • Participated in sales presentations, explaining and showcasing positive features and advantages of products or services.
  • Achieved repeat business and referrals through personalized services.
  • Identified opportunities for upselling additional products or services.
  • Conducted in-home consultations with potential clients, providing product information and pricing details.

Education

Business -

Sarasota County Technical Institute
01.2004

High School - Concentration in Business

Northeast High School
01.2001

Skills

  • Performance monitoring
  • Strong multi-tasking
  • Documentation expertise
  • Coaching and mentoring
  • Recruitment and hiring
  • Reporting and documentation
  • Operations oversight
  • Sales growth
  • Sales analysis
  • Detail-oriented
  • [Language] fluency
  • Customer service
  • Strategic planning
  • Goal setting
  • Dependable and reliable

References

  • Steve Villariny, T-Mobile Corporate Retail Store Manager, (484)-374-5237
  • Megan Curile, T-Mobile Corporate Territory Manager, (609)-970-4108
  • Marlon Flores, Assistant Manager Best Buy, (267)-530-1835

Timeline

Retail Store Manager

T-Mobile
01.2016 - 03.2022

Mobile Sales Supervisor

Best Buy
01.2015 - 01.2016

District General Manager

Aarons Inc.
01.2012 - 01.2015

Senior Project Consultant

Renewal By Anderson

Business -

Sarasota County Technical Institute

High School - Concentration in Business

Northeast High School

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Ray Ortiz