Ray Payne
Oklahoma City,OK
Summary
Dynamic customer service professional with extensive experience at In Touch Solutions LLC, excelling in high-volume call handling and conflict resolution. Proven ability to enhance customer satisfaction through active listening and tailored support. Proficient in CRM systems, consistently achieving service level goals while maintaining a positive attitude in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Remote Customer Service Representative
In Touch Solutions LLC
03.2023 - Current
- Answer over 60 calls per shift to meet fast-paced call center demands.
- Meet customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Adhere to company policies and scripts to consistently achieve call-time and quality standards.
- Help large volume of customers every day with positive attitude and focus on customer satisfaction.
Remote Customer Response Agent
Uplift Senior Safety
05.2019 - 02.2023
- Monitored Senior Emergency Alert System.
- Promptly responded to incoming alerts by making outbound calls to customers.
- Dispatched proper authorities or contacts for response to customers emergencies.
- Maintained updated and detailed records of calls in CRM database.
- Followed standard operating procedures when handling customer problems and complaints.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
Call Center Market Research Interviewer
NORC
08.2016 - 01.2019
- Conducted telephone interviews of general population to collect data for consumer buying behavior studies.
- Made limited number of deviations from interview script to address unique customer dialogue during interview.
- Followed established guidelines and recommendations from supervisors to complete quality interviews.
- Maintained patience and professionalism despite negative customer interactions.
- Logged survey questions, customer answers and customer behavior directly into SQL database.
Education
High School Diploma -
State of Texas
Skills
- Call Center Customer service
- Remote work readiness
- CRM Experience
- Conflict Resolution
- Active Listening
- High volume call handling
Timeline
Remote Customer Service Representative
In Touch Solutions LLC
03.2023 - Current
Remote Customer Response Agent
Uplift Senior Safety
05.2019 - 02.2023
Call Center Market Research Interviewer
NORC
08.2016 - 01.2019
High School Diploma -
State of Texas