Ray Pearcy

NEC America

11.1998 - 03.2025

Improved system performance by identifying and resolving technical issues in a timely manner.
Completed software updates and assessed security patches for optimized computer use.
Evaluated new tools and technologies for possible integration into existing infrastructure environments.
Analyzed system requirements, developing tailored solutions that met or exceeded client expectations.
Maintained up-to-date knowledge of emerging technologies, incorporating innovative solutions into existing systems when appropriate.
Contributed towards continuous improvement initiatives aimed at streamlining internal processes and enhancing overall service delivery quality.
Streamlined troubleshooting processes by creating comprehensive documentation to guide support teams.
Managed multiple vendor relationships, negotiating contracts to secure cost-effective hardware and software solutions.
Reduced system downtime significantly with proactive maintenance and rapid response to issues.
Trained team members on new technologies and best practices, elevating overall skill set of department.
Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
Resolved issues related to operational components for LAN, WAN and voice systems.

Summary