Ray Rajkumar
Operations Manager
Fort Lauderdale,FL
Summary
Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.
Overview
14
14
years of professional experience
2
2
years of post-secondary education
Work History
Operations Manager
ShipMonk
Fort Lauderdale, FL
01.2022 - Current
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Prepared budgets with controls to prevent overages.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Advanced productivity KPIs to achieve key business goals and objectives.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Collaborated cross-functionally to refine procedures, devise best practices and enforce quality metrics.
- Identified procedure or process changes required to improve performance and productivity.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
Operations Supervisor
ShipMonk
Fort Lauderdale, FL
12.2019 - 01.2022
- Motivated and trained employees to maximize team productivity.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Monitored supply chain and managed logistics functions for company.
- Developed and deepened relationships with customers, vendors and internal stakeholders.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Tracked company equipment, tools and technology to manage inventory.
- Compiled training materials for new employees and tracked skill development.
- Conducted root cause analysis in deficient areas to identify and resolve issues.
- Performed preventative maintenance and calibration on equipment and systems to prevent malfunctions and work obstacles.
- Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
Retail District Manager
Retail Leaders Group
Brooklyn, NY
03.2016 - 11.2019
- Supervised employees for exceptional store operations, customer retention and positive brand experiences.
- Identified and recommended areas for improvement in processes with targeted solutions.
- Promoted business strategy by implementing improvements based on guest feedback.
- Guided daily activities, overseeing accounts receivable, inventory reporting and bank deposits.
- Helped customers manage large purchases by collecting items from shelves and storage locations.
- Cultivated customer loyalty to enhance retention by delivering outstanding service.
- Launched seasonal sales campaigns, leading team to re-stock and decorate in under40 working hours.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
Senior Store Manager
Retail Leaders Group
Brooklyn, NY
01.2009 - 03.2016
- Supervised employees for exceptional store operations, customer retention and positive brand experiences.
- Identified and recommended areas for improvement in processes with targeted solutions.
- Promoted business strategy by implementing improvements based on guest feedback.
- Guided daily activities, overseeing accounts receivable, inventory reporting and bank deposits.
- Communicated with key account contacts, responded to complex customer needs boost sales.
- Built and motivated stellar teams using sound judgment and decision-making, resulting in minimal turnover and superior performance.
- Promoted positive customer experience through day-to-day supervision and management of facility.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Appraised inventory levels and ordered new merchandise to keep quantities well-stocked.
- Monitored over40 employees' day-to-day activities and made plans to rectify issues.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Maintained cleanliness and organization of workspace, working closely with employees to systemize tasks.
Education
Certification - Business Administration And Management
Straford Career Instutite
Online 01.2009 - 12.2009
Certification - Human Resources Training
Stratford Career Institute
Online 01.2010 - 08.2010
Certification - Warehouse And Inventory Management
Stratford Career Institiute
Online 03.2012 - 02.2013
Skills
Supply chain distribution
Supply Chain Management
Management information systems
Budgeting and forecasting
Work flow planning
Risk analysis and management
Budgeting
Project planning and development
Staff Management
Lean manufacturing and quality systems
Business planning
Employee relations and conflict resolution
Logistics Management
Business administration
Operations management
Supply chain logistics
Performance Evaluations
Customer relations specialist
Project Management
Distribution center management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Operations Manager
ShipMonk
01.2022 - Current
Operations Supervisor
ShipMonk
12.2019 - 01.2022
Retail District Manager
Retail Leaders Group
03.2016 - 11.2019
Certification - Warehouse And Inventory Management
Stratford Career Institiute
03.2012 - 02.2013
Certification - Human Resources Training
Stratford Career Institute
01.2010 - 08.2010
Senior Store Manager
Retail Leaders Group
01.2009 - 03.2016
Certification - Business Administration And Management
Straford Career Instutite
01.2009 - 12.2009