Ray Rayford
Victorville,CA
Summary
Efficient Customer Service Coordinator focused on resolving customer concerns quickly to maximize satisfaction. Well-versed in operational standards and best practices in Service industry. Hardworking, disciplined and reliable associate with demonstrated record of success.
Overview
1
1
year of professional experience
Work History
Customer Service/Operations Coordinator
Scandia Fun Center
02.2022 - Current
- Assist large volume of customers every day with positive attitude and focus on customer satisfaction.
- Set benchmarks for customer service employees and monitored progress against targets.
- Work with corrective action teams to assess historical solutions and make proactive procedural adjustments.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Respond to customer needs through competent customer service and prompt problem-solving.
Sorter Operations Associate
Nordstrom
12.2022 - 04.2023
- Utilized sorting systems to sort items fast and accurately.
- Worked collaboratively with colleagues in fast-paced environment to meet tight deadlines for sorting.
- Followed safety procedures and used protective gear to prevent injury and maintain safe working environment.
- Inspected items for damage or defects before sorting as part of quality control process.
- Followed company policies and procedures to produce consistent work results.
- Troubleshot sorting systems and made necessary repairs to prevent downtime.
- Used hand-held scanners to sort items into specific categories.
Stocker Associate
Zara
08.2022 - 11.2022
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Maintained effective team member communication.
- Performed inventory control, such as counting, and stocking merchandise.
- Removed debris and packaging from boxes and separated for recycling or disposal.
- Consistently lifted materials weighing as much as 50lbs pounds.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
Education
Medical Assisting
Bryman College
Moreno Valley, CAGeneral Ed
Canyon Springs High School
Moreno Valley, CASkills
- Effective Communicator
- Enhance Client Experience
- Dependable
- Organized
- Dependable/Reliable
- Natural Leader
Timeline
Sorter Operations Associate
Nordstrom
12.2022 - 04.2023
Stocker Associate
Zara
08.2022 - 11.2022
Customer Service/Operations Coordinator
Scandia Fun Center
02.2022 - Current
Medical Assisting
Bryman College
General Ed
Canyon Springs High School
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