Summary
Overview
Work History
Skills
Certification
Timeline
OperationsManager
Ray Reynolds

Ray Reynolds

Fredericksburg,VA

Summary

Active DoD clearance

Comptia Security +se

Emass certification

Results-oriented Desktop Support Engineer with Number+ years of experience providing quality and professional installation, configuration and support of desktop and laptop computers, personal and network printers and applications. Strong knowledge of TCP and IP and well-versed in Windows 10 Pro, macOS and Active Directory. Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Expert Software and Software user. Boosts system performance by thoroughly evaluating and correcting different hardware and software issues. Competent Job Title well-versed in assisting users with diverse computer system, mobile device and peripheral equipment problems.

DOD security clearance active

Comptia Security +ce

Emass

Familiar with security standards and usability optimization. Effectively operates autonomously to troubleshoot and fix concerns. Articulate Job Title with Number-year record of finding effective solutions to technical issues through troubleshooting and issue analysis. Proudly certified in Area of certification. Promotes dynamic skills in Skill. Astute Job Title with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Overview

12
12
years of professional experience

Work History

Desktop Support Engineer

Bering Global Solution
02.2014 - Current
  • Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Installed and Setup MS Office 365 suite, and Citrix clients on Laptop and workstations.
  • Set up teams meetings
  • Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.
  • Improved help desk ticket resolution times through diligent prioritization of requests based on urgency level.
  • Monitored systems in operation and quickly troubleshot errors.
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.
  • Managed inventory of IT assets including hardware components and software licenses to maintain accurate records and ensure compliance with company policies.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Deployed and maintained desktop systems to ensure optimal functionality and minimize downtime.
  • Performed data backups regularly to safeguard critical information against loss or corruption due to system failures or security breaches.
  • Optimized PC performance through regular updates, patches, and system upgrades.
  • Supported remote employees by setting up secure VPN access points that enabled them to work efficiently from offsite locations.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
  • Managed sensitive records, maintaining strict confidentiality and security measures.
  • Responded swiftly to security incidents and effectively resolved security issues.
  • Worked closely with security experts in conducting vulnerability assessments on pre-release builds; remediated any identified security flaws before going live.
  • Enhanced inmate security by conducting thorough headcounts and cell inspections.
  • Researched new technologies to boost information security.
  • Improved overall campus security through the development and implementation of effective training programs for security officers.

Information Technology Specialist

The Hana Group
02.2012 - 06.2014
  • Set up network profiles, security permissions and file sharing systems.
  • Ensured data security, implementing encryption measures and access controls for sensitive information.
  • Troubleshot complex hardware and software issues for swift resolution, minimizing downtime for affected users.
  • Enhanced system performance by implementing and maintaining hardware and software upgrades.
  • Streamlined IT processes for increased efficiency through the development of automated solutions.
  • Controlled and managed server room, wireless network, server infrastructure, audiovisual equipment, laptops and video conferencing equipment.
  • Deployed effective cybersecurity measures including firewalls, antivirus software, intrusion detection systems and periodic vulnerability assessments to protect company''s digital assets.
  • Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
  • Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
  • Assisted with updating technical support best practices for use by team.
  • Trained end-users on new software applications, increasing productivity across departments.
  • Optimized network performance by analyzing traffic patterns and making necessary adjustments to bandwidth allocation.
  • Managed helpdesk operations, prioritizing tasks according to urgency and impact on overall business functions.
  • Provided top-notch technical support for all employees, resolving issues quickly and efficiently.
  • Established IT policies and procedures, fostering a culture of security awareness within the organization.
  • Maximized server uptime by conducting regular maintenance and implementing robust backup strategies.
  • Researched product and issue resolution tactics to address customer concerns.

Skills

  • Data Backup and Recovery
  • Windows Operating System
  • Remote Desktop Support
  • End-user support
  • Help Desk Experience
  • Ticketing system proficiency
  • Hardware Installation
  • Technical Support
  • Software Installation
  • Operating System Knowledge
  • Local Area Networking
  • Network Connectivity
  • Issue Resolution
  • Hardware diagnostics
  • Customer Service
  • IT security protocols
  • Mobile Device Management
  • Data Security
  • Mac OS Operating System
  • Debugging
  • Virus and Malware Removal
  • Linux Environment
  • Patch management
  • Desktop support
  • Microsoft Windows and Office
  • Technical Troubleshooting
  • Help Desk Support
  • Teamwork and Collaboration
  • Hardware and Software Configuration
  • Hardware upgrades
  • Data Recovery
  • Device Installation
  • Laptop Servicing
  • Friendly and Patient
  • Online Chat Support
  • Problem-Solving
  • Application support
  • Equipment Repair
  • Service Desk Team Management
  • Incoming Call Management
  • Incident Reports
  • Physical Security
  • CCTV Monitoring
  • Asset Protection
  • Access Control Management
  • Security team management
  • Disaster Recovery
  • Security policy development
  • Loss prevention expertise
  • Vendor Risk Management
  • Mobile Security
  • Biometric security
  • Network Security
  • Security screening
  • Information Security
  • Data protection
  • CCTV experience
  • Encryption Technologies
  • Company risk management
  • Vulnerability Assessment
  • Firewall Management
  • Identity Management
  • Microsoft Office
  • Access Control
  • Risk Factor Assessments
  • IT Troubleshooting
  • Problem-solving skills
  • IT risk management
  • Device configuration
  • Software Development

Certification

  • [Area of expertise] License - [Timeframe]

Timeline

Desktop Support Engineer

Bering Global Solution
02.2014 - Current

Information Technology Specialist

The Hana Group
02.2012 - 06.2014

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Ray Reynolds