Summary
Overview
Work History
Education
Skills
Timeline
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Ray Robinson Jr.

Cypress,California

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Overview

10
10
years of professional experience

Work History

Manager, Branch Network

WW Grainger
01.2016 - Current
  • Providing leadership & strategic direction for multi-market staff: Responsible for Y-O-Y Sales Growth in multi-markets: Understanding, formulating, & communicating sound business strategy to the team to yield positive results: Aggressively targeting New Business & Acquisitions through company initiatives: Excelling in Operational metrics resulting in 8 consecutive years of positive KPI’s: Partnering with Sales leadership for deeper penetration for aligned territories: Consistently creates environment for TM’s to develop, perform, & motivate one another towards individual & team success: Providing coaching & performance feedback to employees to enhance customer service and sales skills: Interviews and selects diverse talent that align with organizational core competencies & principles: Responsible for writing & conducting performance review discussions to ensure that expectations/goals are set, monitored, and executed: Ensuring proper staffing levels for world class staff while controlling expenses: Taking measured risks while being mindful to balance ROI, service, ethics and integrity Understanding the competitive landscape and its impact on the market to take action to gain market share & mitigate loss Collaborated with peer to develop BM Onboarding document for organization
  • Accomplished multiple tasks within established timeframes.
  • Managed and motivated employees to be productive and engaged in work.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
  • Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
  • Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
  • Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

Market Manager I

WW Grainger
07.2014 - 12.2015
  • Established primary focus on WOW customer service Aggressively targeted new business & acquisitions through initiatives such as New Accounts, Contractor Sign-Ups, Leads, and G.com registrations Excelling in Operational metrics resulting in +90% Internal Audit score Achieved 2015 KS 20% Revenue Growth target at 131% Collaborated with peers to successfully increase district CM% utilizing four revenue generating OSSC activities and optimizing capacity & routes Promoting cost & productivity savings through enhancement of CI/Lean culture Provided market insight to sales partners to capitalize on opportunities and minimize sales gaps Contributed to cross functional projects (i.e
  • CSG Optimization, Discount Program, Market Resource Support) Change Management leader responsible for the alignment of team members to organizational strategy Managed staffing and expenses amid challenging market sales realization Provided opportunities for TM’s to display their skills in an effort to obtain needed exposure for upcoming ladder/lattice roles

Operations Manager

11.2013 - 07.2014
  • Resolve customer complaints regarding sales and service
  • Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs
  • Manage staff, preparing work schedules and assigning specific duties Determine staffing requirements, and interview, hire and X-train all employees for further development Direct and coordinate Lean/CI activities to ensure Standardization to allow for productivity gains Responsible for improving Operational excellence in both primary and secondary(WCX) locations Partnered with Risk Management resulting in strengthened Sales Sample Policy eliminating Waste Collaborated with Supply Chain to mitigate service failures related to EWM software Charged with assessing customer specific inventory needs and ensuring inventory levels to fulfill demand Successfully implemented 1st KS Consignment in So Cal (CCP) and developed BDP’s

Education

Bachelor of Science - Public Administration/Public Financial Management

Cal State University Dominguez Hills
Carson, CA
05.2003

Skills

  • SAP
  • Tableau Reader
  • SalesForce
  • Team Leadership
  • Complex Problem-Solving
  • Strategic Planning
  • Cross-Functional Teamwork
  • Project Management
  • Performance Management
  • Performance Evaluations
  • Key Performance Indicators
  • Customer Service
  • Team Development
  • Managing Operations and Efficiency
  • Verbal and written communication

Timeline

Manager, Branch Network

WW Grainger
01.2016 - Current

Market Manager I

WW Grainger
07.2014 - 12.2015

Operations Manager

11.2013 - 07.2014

Bachelor of Science - Public Administration/Public Financial Management

Cal State University Dominguez Hills
Ray Robinson Jr.