Ray Robinson Jr.
Cypress,CA
Overview
22
22
years of professional experience
5
5
years of post-secondary education
Work History
Manager, Branch Network
WW Grainger
Santa Fe Springs , California
01.2016 - 06.2025
- Controlled costs to keep business operating within budget and increase profits.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
- Analyzed and reported on key performance metrics to senior management.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
National Service Pillar (Strategic Advisor) Regional Co-Manager (Virtually)
WW Grainger
01.2020 - 03.2024
- Managed customer service effectiveness by monitoring performance and assessing metrics.
- Developed and implemented customer service policies and procedures.
- Audited customer support procedures and collaborated regionally to promote standardization across Network.
- Coordinated customer service team projects, achieving successful on-time completion.
- Championed company culture initiatives that emphasized the importance of excellent customer service throughout the organization.
- Led Regional Team meetings focused on sharing best practices, addressing challenges, and celebrating successes in order to foster a cohesive, high-performing unit.
Market Manager I
WW Grainger
07.2014 - 12.2015
- Drove customer satisfaction improvements through the implementation of effective feedback mechanisms and prompt issue resolution.
- Collaborated with other departments to ensure alignment of overall company goals with individual market objectives.
- Developed strong relationships with key industry partners, fostering collaboration and mutual growth opportunities.
- Maximized customer satisfaction by effectively coordinating service delivery for 150+ customers across territory.
- Leveraged data analytics tools to gain insights into customer behavior patterns, informing future sales tactics and promotional strategies.
- Traveled to customer sites to demonstrate products, answer questions and close contracts.
- Made strategic and successful decisions by documenting and tracking sales activities with Tableau Software.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Resolved problems with high-profile customers to maintain relationships and increase customer base.
- Managed P&L statements and drove profitability by optimizing operational efficiency, resulting in a 51% increase in market performance.
Operations Manager
WW Grainger
11.2013 - 07.2014
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
Bachelor of Science - Public Administration
California State University, Dominguez Hills
Carson, CA 08.2001 - 05.2003
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Marketing
Sales management
Negotiation
Lead generation
Task delegation
Shift scheduling
Coaching and mentoring
Regulatory compliance
Documentation and reporting
Employee onboarding
Safety procedures
Budget control
Customer service
Partnership development
Verbal and written communication
Performance management
Work prioritization
Project planning
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Languages
English
Full Professional
Spanish
Limited Working
Software
SAP
Tableau
CRM
SalesForce
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridSalary Range
$45000/yr - $100000/yrImportant To Me
Company CulturePersonal development programsStock Options / Equity / Profit Sharing401k matchCareer advancementTimeline
National Service Pillar (Strategic Advisor) Regional Co-Manager (Virtually)
WW Grainger
01.2020 - 03.2024
Manager, Branch Network
WW Grainger
01.2016 - 06.2025
Market Manager I
WW Grainger
07.2014 - 12.2015
Operations Manager
WW Grainger
11.2013 - 07.2014
Bachelor of Science - Public Administration
California State University, Dominguez Hills
08.2001 - 05.2003
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