Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katelyn Banuelas

Fresno,Tx

Summary

Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented.

Overview

14
14
years of professional experience

Work History

Perishables Representative

HEB Grocery Store
03.2022 - Current
  • Kept stock fresh and attractive by consistently rotating items during restocking.
  • Checked expiration dates on products regularly to ensure freshness.
  • Assisted customers with locating products and answering their inquiries.
  • Stocked shelves, coolers, and freezers with fresh merchandise.
  • Collaborated with team members to complete daily tasks efficiently.
  • Built rapport with customers to promote customer service and maintain store standards.
  • Conducted inventory counts as required by management.

Customer Service Representative

Lil Mama's New Orleans Style Sno-Balls
02.2010 - Current
  • Created positive culture centered on customer service and employee satisfaction.
  • Observed and measured customer service, product quality and general business performance.
  • Greeted new arrivals and delivered excellent customer service.
  • Provided world-class customer service, prioritizing requests and recommending alternate options.
  • Greeted patients on phone and in person, providing excellent customer service.
  • Delivered top-notch customer service and prepared accurate orders.
  • Recruited, hired and trained employees to provide excellent customer service.

Receptionist Clerk

Chase Cleaners
02.2018 - 01.2022
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Safeguarded sensitive information by adhering to strict confidentiality protocols regarding client records and personnel files.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled cash transactions and maintained sales and payments records accurately.

Call Center Representative

Luminess Air
04.2015 - 05.2018
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Processed debit and credit card and electronic check payments.
  • Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.

Restaurant Hostess

Gringos
08.2013 - 03.2015
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.

Education

High School Diploma -

Hightower High School
Missouri City, TX
06.2013

Skills

  • Service Leadership
  • Analytical and quantitative skills
  • Organization Skills
  • Bilingual
  • Data entry
  • M's Office
  • Documentation
  • Interpersonal communication
  • Computer skills
  • Customer Service skills

Timeline

Perishables Representative

HEB Grocery Store
03.2022 - Current

Receptionist Clerk

Chase Cleaners
02.2018 - 01.2022

Call Center Representative

Luminess Air
04.2015 - 05.2018

Restaurant Hostess

Gringos
08.2013 - 03.2015

Customer Service Representative

Lil Mama's New Orleans Style Sno-Balls
02.2010 - Current

High School Diploma -

Hightower High School

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Katelyn Banuelas