Ray Santana

• Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
• Increased sales revenue by consistently meeting and exceeding sales targets.
• Achieved top performer status within the company due to consistent high sales numbers.
• Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
• Identified new areas of opportunity within existing accounts by offering additional products or services based on their needs analysis results.
• Delivered engaging sales presentations tailored specifically towards individual client needs, demonstrating a deep understanding of their business and industry.

• Utilized strong communication skills to effectively address customer concerns and provide solutions that met their needs.
• Demonstrated adaptability by quickly learning new systems, tools, and procedures as needed for optimal performance.
• Assisted clients with inquiries, resolving issues promptly and professionally for improved client relations.
• Managed high call volumes while maintaining excellent customer service standards for prompt issue resolution.
• Elevated the overall customer experience by consistently delivering personalized, attentive service and addressing client needs with urgency.
• Maintained well-developed relationships with customers and fellow employees using strong problem-solving and positive engagement skills.
• Exceeded performance goals consistently, earning recognition for outstanding service delivery.

• Increased sales revenue by developing and implementing effective sales strategies.
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Led a successful sales team by providing motivational coaching and performance-based incentives.
• Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
• Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.

. Worked at the Disney reservation center selling Resort reservations, tickets, dinning reservations and guests vacation planning.

• Achieved top performer status within the company due to consistent high sales numbers.
• Increased sales revenue by consistently meeting and exceeding sales targets.
• Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
• Delivered engaging sales presentations tailored specifically towards individual client needs, demonstrating a deep understanding of their business and industry.