Ray Santory

• Responsible for leading the day-to-day operations of the store in the absence of the General Manager
• Reviews business results, including profitability, and plan for continued improvement.
• Ordering goods and scheduling labor.
• Manages and oversees all safety processes within the store.
• Assists the GM with managing the fuel offer.
• Ensures a pleasant shopping experience for all customers.
• Responds to and resolves customer complaints or inquiries.
• Executes the corporate training plan for all CSAs and effectively conducts hands-on training to ensure associate proficiency.
• Ensures the planning and execution of established safety, security, quality, and store operations policies, procedures and practices.
• Supervises the day-to-day task assignments and performance for all associates.
• Assists with all matters relating to Customer Service Associates and the store team - recruiting, hiring, training, coaching, associate engagement and performance management. Recognizes and rewards associates.
• Plans and prepares work schedules and coordinates daily assignments
• supporting the GM with all areas of fuel labor, including preparation of the schedule.
• Monitors and analyzes business processes and results to profitably achieve store goals.
• Manages cash and lottery processes.
• Prepare action plans to leverage the store’s strengths and addresses areas of opportunity. Ensures the execution of all action plans.

California Tortilla – Doylestown/Glen Mills, PA

• Increased sales over $400,000 at the Doylestown location
• Reduced food and paper cost 5-7% to an average of 30%
• Controls purchases, inventory and P&L; reviews and evaluates usage reports; analyzes variances; takes corrective actions
• Maintains operations by enforcing policies and standard operating procedures
• Recruiting, training, scheduling, coaching, counseling, corrective management; communicating job expectations
• Implements strategies to increase average meal checks
• Attracts patrons by giving personalized accurate service; maintains patron satisfaction by building relationships
• Protects patrons and employees by consistently maintaining a safe and clean environment
• Creates a fun, positive, high energy work environment