Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ray Santos

Jacksonville

Summary

Detail-oriented professional with experience in records management, Microsoft Office, mechanical repair, and customer service. Frequently praised as hard-working, adaptable, and dependable, with hands-on experience in diagnostics, maintenance, and team collaboration. Eager to contribute technical and soft skills to support a high-performing maintenance team.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Specialty Service Representative IV

GEICO
Jacksonville
01.2021 - Current
  • Provided product information and resolved customer concerns to enhance satisfaction.
  • Participated in continuous training to improve technical and interpersonal skills.
  • Delivered courteous, efficient support to customers in fast-paced environments.
  • Demonstrated flexibility by managing multiple priorities under pressure.
  • Maintained high service standards, earning positive feedback from supervisors and peers.

Auto Mechanic Apprentice

Fonseca Auto Services LLC
Pompano Beach
10.2022 - 12.2023
  • Inspected vehicles and performed basic maintenance including oil changes and tire rotations.
  • Assisted in engine, brake, transmission, and electrical system repairs.
  • Utilized diagnostic tools like OBD-II scanners and multimeters for troubleshooting.
  • Followed safety procedures and completed documentation of repair work.
  • Developed communication skills while working directly with customers and team members.

General Construction & Maintenance

Self-Employed
Jacksonville
04.2011 - 09.2014
  • Completed home and commercial repair tasks including painting, drywall, and equipment installation.
  • Performed routine maintenance and assisted with general construction projects.
  • Operated tools and equipment while maintaining a safe, organized work environment.

Education

GED -

Florida State College at Jacksonville (FSCJ)
Jacksonville, FL
01.2019

Skills

  • Mechanical Systems: Strong understanding of mechanical components and how machinery operates, including engines, transmissions, and drive systems
  • Preventive Maintenance: Experienced in performing routine inspections and scheduled maintenance to ensure equipment reliability and longevity
  • Diagnostic Equipment: Competent in using industry-standard tools and scanners for accurate diagnostics and repair verification
  • Advanced Computer Skills: Proficient in Microsoft Office Suite, diagnostic software, and maintenance management systems
  • Problem-Solving Time Management Communication
  • Team Collaboration Customer Service Adaptability
  • Organization Attention to Detail Safety Awareness

Certification

EPA Certification – Mainstream Engineering Corporation

Timeline

Auto Mechanic Apprentice

Fonseca Auto Services LLC
10.2022 - 12.2023

Specialty Service Representative IV

GEICO
01.2021 - Current

General Construction & Maintenance

Self-Employed
04.2011 - 09.2014

GED -

Florida State College at Jacksonville (FSCJ)

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