Ray Shelley
Sisters,Oregon
Overview
15
15
years of professional experience
Work History
Production Director
Journey Church
Bend, OR
06.2024 - Current
- Managed Audio, Visual, and Lighting departments.
- Fostered team growth and development.
- Created comprehensive SOPs across various departmental functions.
- Adopted innovative technologies to foster growth.
General Manager
Sisters Coffee Company
Sisters, OR
05.2019 - 03.2024
- Served as the primary support for overall store operations.
- Managed hiring, firing, and scheduling processes.
- Managed store operations generating annual revenue of 3 million.
- Collaborated with owners to establish and train a team of skilled professionals.
- Supplied managerial staff with resources necessary for leading baristas efficiently during shifts.
- Ensured continuous year-over-year growth of 11% while managing the cafe.
Paint Department Manager
Home Depot
Salem, OR
05.2015 - 05.2017
- Ensured exceptional customer service delivery while managing department's P&L margins.
- Assisted customers in selecting tailored products that aligned with project needs.
- Controlled product inventory and coordinated with vendors on innovative sales approaches.
Shift Supervisor/District Trainer
Starbucks Coffee Company
Albany, OR
12.2009 - 05.2015
- My role at Starbucks was a dual role, where I led shifts on the daily at my “home store”, but I also was a district wide trainer
- As a shift Supervisor I was in charge of running the flow of the day, verifying that tills were properly counted at the beginning and end of the day, handling difficult customer situations, providing outstanding customer service, and being a support to upper management
- As a District Trainer, I was responsible for equipping trainers at other stores in my district, as well as training new hires for my store and others
- I trained roughly 80 baristas in my time with Starbucks and learned that you have to be flexible and adapt your training and communications style for each individual
Skills
- Strong verbal and written communication skills
- Confident leader with many years of experience leading small, and large teams
- Excellent at coaching
- Strong inventory management skills, with experience in managing P&L margins
Timeline
Production Director
Journey Church
06.2024 - Current
General Manager
Sisters Coffee Company
05.2019 - 03.2024
Paint Department Manager
Home Depot
05.2015 - 05.2017
Shift Supervisor/District Trainer
Starbucks Coffee Company
12.2009 - 05.2015