Ray Stovall Jr

Master Plumber

Self Employed Web

09.2001 - Current

Contributed to the company''s reputation for excellence by consistently meeting or exceeding performance metrics related to workmanship quality, timeliness of service delivery, and customer satisfaction ratings.
Reduced callbacks by providing thorough inspections and implementing preventative maintenance measures for clients'' plumbing systems.
Assisted in the development of a comprehensive preventative maintenance program for clients, identifying potential issues and providing cost-effective solutions before problems escalated.
Maintained safe working environments through regular site inspections, hazard assessments, and implementation of corrective actions when necessary.
Streamlined project completion by effectively coordinating with contractors and other trades on job sites.
Maximized project profitability by accurately estimating labor hours, material costs, and equipment rentals for various jobs.
Strengthened relationships with key vendors and suppliers through regular communication and collaboration, ensuring timely delivery of high-quality materials at competitive prices.
Enhanced customer satisfaction by accurately diagnosing and repairing complex plumbing issues in a timely manner.
Managed inventory of tools and materials to maintain optimal stock levels, reducing downtime on job sites.
Played an integral role in the hiring process for new team members, conducting interviews and evaluating candidates based on technical competencies and cultural fit within the organization.
Delivered exceptional customer service, resolving issues promptly while maintaining open lines of communication with clients throughout the process.
Improved overall efficiency by implementing new processes for scheduling service calls, prioritizing urgent repairs, and managing workflow among team members.
Mentored junior plumbers, sharing expert knowledge and fostering skill development through hands-on training exercises.
Installed valves, hangers, supports, and flanges inside piping systems.
Implemented maintenance and repair for fixtures, water mains, natural gas, fire systems and backflow preventers.