RAY TAMBUA
Merced,CA
Summary
Dynamic Sr. Program Manager at Pacific Gas and Electric, recognized for enhancing coworker satisfaction by 6% and operationalizing a groundbreaking employee recognition program. Expert in budget management and cross-functional collaboration, driving efficiency and impactful energy savings initiatives. Proven leader with a strong focus on process improvement and C-Level communication.
Overview
9
9
years of professional experience
Work History
Sr. Program Manager
Pacific Gas and Electric
Oakland, CA
07.2023 - Current
- Company Overview: The largest utility in California, driving culture for coworkers which causes customer satisfaction
- Operationalized and launched company’s first-ever mobile and digital employee recognition program for all 26,000 coworkers; program has recognized over 5,000 coworkers since Q3 2023
- Boosted coworker satisfaction scores by 6% in 2024 by serving as company culture point of contact for all C-Level executives, including socializing survey scores and call to action plans
- Formed PG&E’s first Cross Functional Culture Council, enrolling 200 coworkers
- Built ad-hoc survey for internal organization with 500 coworkers, driving 98% participation
- Automated financial planning tool for ‘Breakthrough’ culture program, reducing manual inputs and increasing efficiency in managing $1mil budget
- The largest utility in California, driving culture for coworkers which causes customer satisfaction
Program Manager
Pacific Gas and Electric
Oakland, CA
09.2018 - 07.2023
- Company Overview: An innovator in the utility sector, offering creative solutions to customers to decrease environmental impact
- Fiduciary for $15mil in annual program budgets, routinely negotiating funding requests and spend tracking via SAP/Ariba
- Oversaw 20 unique energy efficiency programs, including vendor management, forecasting and cross functional coordination to drive over 20M KWH of energy savings for commercial and residential customers
- Launched energy savings program for disadvantaged micro and small business owners in service territory in 2023, first of it’s kind for the company
- Piloted creation of automation tool to increase program management efficiency for all 50 energy efficiency programs in portfolio
- Recognized by portfolio management leadership for advancing 1.5M KWH of energy savings in December 2018, which single-handedly pushed portfolio over EOY goal
- An innovator in the utility sector, offering creative solutions to customers to decrease environmental impact
Enrollment and Incentive Analyst
Pacific Gas & Electric
San Francisco, CA
04.2017 - 10.2018
- Company Overview: Customer-focused utility, continually driving improvements in how we show up for our hometowns
- Created application processing improvements, driving labor costs down by $11,522.50
- Led team of 20 application processors, including mentorship, staffing and workload management
- Resolved over $1mil in incentive payment corrections via SAP
- Customer-focused utility, continually driving improvements in how we show up for our hometowns
Application Processor
Pacific Gas and Electric
San Francisco, CA
05.2016 - 04.2017
- Company Overview: A true leader in the utility industry, creating processes to serve stakeholders and customers alike
- Completed 25 customer rebate applications per day across Solar and Energy Efficiency programs
- Engaged ~15 customers per day via Solar rebate hotline, assisting with program questions and payment inquiries
- Processed average $100K weekly in rebate payments
- A true leader in the utility industry, creating processes to serve stakeholders and customers alike
Education
Bachelor of Arts - Advertising
San Jose State University
San Jose, CASkills
- Customer service
- SAP/Ariba
- Process Improvement
- Program management
- Cross-functional collaboration
- Budget management
- Data analytics
- Performance measurement
- Vendor management
- Program Management
- Salesforce
- Automation Expertise
- Vendor Management
- Microsoft Office suite
- Team Leadership
- Change Management
- Performance and Financial Forecasting
- C-Level communication
Affiliations
- Baking aficionado
- Sneaker collector extraordinare
References
References available upon request.
Timeline
Sr. Program Manager
Pacific Gas and Electric
07.2023 - Current
Program Manager
Pacific Gas and Electric
09.2018 - 07.2023
Enrollment and Incentive Analyst
Pacific Gas & Electric
04.2017 - 10.2018
Application Processor
Pacific Gas and Electric
05.2016 - 04.2017
Bachelor of Arts - Advertising
San Jose State University
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