Summary
Overview
Work History
Education
Skills
Timeline
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Ray Velez

Georgetown,TX

Summary

Reliable and upbeat Retail Associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments.

Overview

6
6
years of professional experience

Work History

Tech Member

Target
08.2022 - 01.2024
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.

Guest Experience Representative

Sandbox VR
06.2021 - 06.2022
  • Created incredible guest experiences through helping create memorable experiences
  • Exuded positivity and enthusiasm to welcome guests - setting the tone for fun
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Answered questions for guests regarding VR experience, equipment and promotions
  • Left lasting impression for guests by ensuring they were excited to leave with personalized videos and stories with friends

Server/Runner

Alamo Drafthouse Cinema
04.2018 - 04.2019
  • Served food and beverages promptly with focused attention to customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Answered customers' questions, recommended items, and recorded order information.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Education

Bachelor of Arts - Anthropology/Cultural Relations

Colorado State University
Fort Collins, CO
05.2023

Skills

  • Time Management
  • Attention to Detail
  • Problem-Solving
  • Collaboration and Teamwork
  • Customer and Service-Oriented
  • User Support
  • Technical Support
  • iOS, Smartphone, Tablet, PC or Mac experience
  • Technical Troubleshooting
  • Excellent Written and Verbal Communication
  • Organizational Skills
  • Conflict Resolution
  • Data Analysis
  • Team Collaboration
  • Strategic Planning
  • Report Writing
  • Process Improvement
  • Task Prioritization
  • Recordkeeping
  • Cultural Awareness
  • Analytical Thinking
  • Relationship Building
  • MS Office
  • Customer Relations
  • Research
  • Active Listening

Timeline

Tech Member

Target
08.2022 - 01.2024

Guest Experience Representative

Sandbox VR
06.2021 - 06.2022

Server/Runner

Alamo Drafthouse Cinema
04.2018 - 04.2019

Bachelor of Arts - Anthropology/Cultural Relations

Colorado State University

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Ray Velez