Ray Vetrano
Mount Kisco,NY
Summary
.
Focused 911 Dispatcher bringing 15 years of experience in field. Works well in high-pressure moments to serve diverse needs, capture documentation and guide first responders. Driven team player with a demonstrated record of success in work with people during life-threatening, dangerous and other tough situations. Proficient in emergency dispatching procedures and requirements. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Groundskeeper
Oakwood Cemetery
Mount Kisco, NY
11.2021 - Current
- Used heavy equipment, mowers and trimmers safely to prevent accidents.
- Checked machinery and performed routine maintenance to prevent malfunction.
- Assisted with landscaping projects such as laying sod or planting trees.
- Maintained or repaired tools or equipment for safety and longevity.
- Cleared pathways of overgrowth, debris and snow to reduce hazards.
- Provided support during special events held at the premises.
Head Dispatcher
Westchester Ems
Mount Kisco, NY
12.2017 - 11.2021
- Developed and implemented procedures for dispatching personnel.
- Identified locations and needs of callers to accurately send assistance.
- Relayed work orders, messages or information using telephones or two-way radios.
- Conferred with customers or supervising personnel to address questions, problems or requests for service or equipment.
- Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
- Updated job knowledge by participating in educational opportunities.
- Attended meetings with management team members regularly to discuss updates.
- Trained employees on triaging and dispatching procedures to properly handle daily calls.
- Resolved customer inquiries promptly and professionally.
- Qa/Qi Dispatchers
- Worked Closely with Billing Dept to assure proper payment
- Created Daily dispatching schedules for ambulances to respond to calls for the day
EMT-Basic
Westchester Ems
Mount Kisco, NY
08.2006 - 12.2017
- Worked closely with accepting hospitals to relay patients' vitals and fill out patient reports.
- Evaluated patients at accident scenes to screen, assess and treat significant injuries.
- Communicated with dispatchers and hospital personnel to arrange logistics for patient transport.
- Performed CPR and used defibrillator on cardiac patients.
- Trained new hires by offering insight into job duties and assessing shift performance.
- Conducted regular ambulance checks to ensure proper functioning of equipment.
- Interviewed patients to obtain medical history and details on current issues.
Education
Westchester Community College
Valhalla, NYSkills
- Customer Service
- Detail Oriented
- Teamwork and Collaboration
- Emergency Management
- Multitasking
- Calm demeanor under pressure
Timeline
Groundskeeper
Oakwood Cemetery
11.2021 - Current
Head Dispatcher
Westchester Ems
12.2017 - 11.2021
EMT-Basic
Westchester Ems
08.2006 - 12.2017
Westchester Community College
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