Ray Vickers
Miami
Summary
Talented Bar Management professional versed in maximizing team performance and bar sales through top management skills and business acumen. Offering 6 years of experience in management roles with over 20 years in service industry environments.
Overview
17
17
years of professional experience
Work History
Bar Manager
Miller's Ale House
08.2023 - Current
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Remaining solely responsible for all hiring or promotion for bartenders as well as oversight of training and progression.
- Weekly inventory to specifically isolate potential growth and or loss between any and all product on hand.
- Maintain cleanliness on an every shift basis and periodically scheduling deep cleaning projects.
Support Staff Manager
Miller's Ale House
06.2021 - 06.2023
- Implementing training apparatus for all support staff including host, bussers, and off premise specialist.
- Scheduling all said job codes based on performance and attendance.
- Venturing out to surrounding areas in the community to spread awareness on new promotions and gifting incentives to absorb more market share.
Bar Captain
Chili's Coral Reef
12.2019 - 03.2020
- Implemented quality control initiatives while creating house-made cocktails, juice and preparations to reduce downtime and increase revenue.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Improved customer service rankings by resolving issues quickly and accurately.
- Enhanced business productivity by training team members and servers on best practices and protocols.
- Consulted with managers to organize special events and promotions.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Capitalized on opportunities to advance operations and mixology knowledge, enhancing customer service with refined and current expertise.
Bar Leader
Chili's Kendall
02.2015 - 12.2019
- Conducted regular inventories of bar and drink supplies to keep stock on hand and avoid depletion of product.
- Grossed the highest sales per seat in the entire nation amongst all other stores in the brand over the course of years.
- Implemented drink prep procedures that significantly reduced wasted stock.
- Followed all safety requirements for alcohol service and maintained network of available ride services for inebriated customers.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
Server Shift Leader
Chili's Bar And Grill Kendall
04.2008 - 02.2015
- Trained incoming staff on restaurant practices and procedures.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Cultivated warm relationships with regular customers.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
Bachelor of Science - Human Resources Management
Miami Dade College
Miami, FL2024
High School Diploma -
Coral Reef Senior High School
Miami, FL06.2003
Skills
- Responsible Serving
- Cash Handling and Management
- Bar Operations and Logistics
- Supply and Inventory Maintenance
- Professional Service Standards
Timeline
Bar Manager
Miller's Ale House
08.2023 - Current
Support Staff Manager
Miller's Ale House
06.2021 - 06.2023
Bar Captain
Chili's Coral Reef
12.2019 - 03.2020
Bar Leader
Chili's Kendall
02.2015 - 12.2019
Server Shift Leader
Chili's Bar And Grill Kendall
04.2008 - 02.2015
Bachelor of Science - Human Resources Management
Miami Dade College
High School Diploma -
Coral Reef Senior High School
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