- Financial Analytics- Wanting to pursue CFA
- Business Analytics and Financial Management
- Trading and Market Mechanics
Ray Watkins
St Louis,MO
Summary
Dynamic Brokerage Service Specialist at Charles Schwab & Co, skilled in risk mitigation and compliance adherence. Enhanced client satisfaction through exceptional service and rapid issue resolution, consistently surpassing performance metrics. Expertise in data interpretation and documentation, driving team success and ensuring regulatory compliance in a fast-paced environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Brokerage Service Specialist
Charles Schwab & Co
03.2023 - Current
- Managed risk through diligent monitoring of client accounts and adherence to compliance regulations.
- Assisted clients with account-related issues, resolving problems quickly to maintain satisfaction averaging over 40 client contacts a day.
- Contributed to team success by consistently meeting or exceeding performance metrics and objectives, our team being in the top 10% company wide on KPIs.
- Increased client satisfaction by providing exceptional customer service and promptly addressing inquiries.
Education
MBA - Finance
Colorado Technical University
Colorado Springs, CO05-2025
B.S.B.A - Finance
The University of Tulsa
Tulsa, OK12-2022
Skills
- Trading Mechanics
- Investment strategies
- Customer Service
- Risk mitigation
- Documentation expertise
- Compliance requirements
Certification
- SIE, Series 7, Series 63, Series 9, and Series 10.
Interests
Timeline
Brokerage Service Specialist
Charles Schwab & Co
03.2023 - Current
MBA - Finance
Colorado Technical University
B.S.B.A - Finance
The University of Tulsa