Ray Wyckoff
Westfield,MA
Summary
Accomplished Senior Systems Engineer with a proven track record at Accelera IT, enhancing cybersecurity and streamlining infrastructure management. Expert in virtualization technologies and disaster recovery planning, led significant upgrades and migrations, improving organizational efficiency. Skilled in project management and process optimization, I've driven substantial improvements in IT systems and cybersecurity posture.
Overview
14
14
years of professional experience
Work History
Senior Systems Engineer
Accelera IT
11.2020 - Current
- Stood up dozens of new physical and virtual Windows servers up using both Hyper-V and VMWare.
- Facilitated upgrade of over sixty Windows servers away from 2012 to supported operating systems.
- Rebuilt client print servers to be more resilient to network and address changes.
- Migrated several clients away from on premise domains into Microsoft Entra domains.
- Created Microsoft SharePoint sites and groups to allow easier access to company information while offsite.
- Managed transitions from GSuite and GoDaddy email to O365 hosted accounts.
- Managed network upgrade projects ranging from single sites to several encompassing thirty switches and one hundred and fifty access points.
- Created SSL and IPSec VPNs for remote access in accordance with client Cyber Security insurance policies.
- Monitored 100 different domains and sites overseeing 2600 endpoints.
- Oversaw Gsuite tenants with over 3000 Chromebooks and users cycled yearly.
- Standardized backups for thirty clients for servers and Microsoft 365 environments along with verification of those backups both on and offsite.
- Hardened client network and server infrastructure to allow for DoD contracts.
- Enrolled all clients in DKIM, DMARC, and created conditional access policies to harden their security posture.
- Created phishing campaigns through BluePhish ID to test users and assist with Cybersecurity awareness for clients.
- Documented complex tasks and procedures for easier standardization.
- Onboarded new clients consisting of documenting and changing all credentials, verifying all systems are enrolled in our current RMM, any tasks and procedures are properly documented and cataloged from prior staff.
- Worked alongside vendors to ensure line of business applications remained operational and up to date.
- Assisted in complete system migration including documentation, passwords, and devices.
- Conducted training for other technicians to ensure standards were being followed.
Information Technology Specialist
AllianceMed LLC
05.2019 - 11.2020
- Implemented system to log trends, resolutions, and outcomes of tickets.
- Facilitated transition of domain properties between parent and sub parent companies.
- Reformed remote support systems to meet organizational needs.
- Collaborated with remote teams across the globe to ensure smooth operations.
- Proficient in Salesforce, Office 365 software suite, SharePoint, reports, account/group permissions.
- Maintained file servers, print servers, and Active Directory.
- Developed standard operating procedures for troubleshooting, security,
- Provided technical assistance and support related to VoIP phone systems by creating and managing accounts.
- Educated employees regarding HIPAA policies and phishing schemes.
- Coordinated with external vendors to ensure profitability and stability.
Information Technology Specialist
Bayless Integrated Healthcare
02.2019 - 04.2019
- Imaged new machines for implementation.
- Monitored multiple Help Desks for irregularities and trends.
- Worked with CFO to provide recommendations for new equipment.
Information Technology Specialist
Valley Medical Group
12.2017 - 01.2019
- Implemented new wireless infrastructure in all four medical centers with no downtime.
- Documented IT procedures so counterparts would be able to remedy issues more efficiently.
- Monitored multiple Help Desks for irregularities and trends.
- Distributed new Antivirus software to all systems on our network.
- Created training documents for level one IT personnel as well as clients.
- Arranged IT closets ensuring all materials were easy to find.
- Ensured all computer systems were HIPAA compliant.
Sales Associate
Home Depot
03.2017 - 12.2017
- Assisted customers in completing their home improvement projects.
- Became proficient in multiple departments such as lumber, millwork, and plumbing.
Scanner
ProScan Solutions
06.2016 - 02.2017
- Organized scanned documents into electronic files to ease clients’ future searches.
- Assured accountability of documents from all clients.
Information Technology Specialist
United States Army
10.2010 - 05.2016
- Provided general Windows, network, and Microsoft Office support both in person and remotely.
- Designed network topologies and cable schemes for securing equipment.
- Built and maintained Windows servers used for data backups and general file sharing.
- Managed exchange email servers for multiple networkers.
- Created Active Directory users, groups, and distribution groups for easier management across multiple networks.
- Established standard operating procedures dictating the naming schemes of computer, printers, and organizational units along with standard troubleshooting procedures.
- Maintained three networks over 400 square miles through long wave radios, fiber, satellites, routers, and switches.
- Facilitated ticket creation with the Remedy Ticketing system.
- Worked hand in hand with people from allied nations to create and monitor networks.
Education
Skills
- Standard Operating Procedures
- Infrastructure Management
- Virtualization Technologies
- Cybersecurity best practices
- Root Cause Analysis
- Disaster Recovery Planning
- Windows Server management
- Project Management
- Process Optimization
- Organizational improvement
Timeline
Senior Systems Engineer
Accelera IT
11.2020 - Current
Information Technology Specialist
AllianceMed LLC
05.2019 - 11.2020
Information Technology Specialist
Bayless Integrated Healthcare
02.2019 - 04.2019
Information Technology Specialist
Valley Medical Group
12.2017 - 01.2019
Sales Associate
Home Depot
03.2017 - 12.2017
Scanner
ProScan Solutions
06.2016 - 02.2017
Information Technology Specialist
United States Army
10.2010 - 05.2016
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