Raya Banks
Memphis,TN
Summary
Experienced Business Manager skillful in monitoring and managing daily business operations, focusing on continuous improvement. Transforms underperforming operations into successful enterprises using resourcefulness and high-level business acumen. Decisive and analytical with years of successful industry performance. Strong business and people acumen, customer focus, and systems thinking.
Overview
18
18
years of professional experience
Work History
Financial Aid Advisor, Enrollment Specialist, Student Services
AMERICAN NATIONAL UNIVERSITY/NATIONAL COLLEGE
01.2013 - 10.2023
- Reconciled student's accounts, tracked attendance, and maintained student records accurately
- Responsible for collecting current and outstanding Accounts Receivable while providing excellent customer service to students, parents, and staff
- Responsible for Accounts Payables such as charging tuition, fees, and other expenses to students' accounts as applicable
- Coordinated student records and financial documents for processing and tracking 150+ students
- Receivable/Payment targets and benchmarks for 2014, 2015, and 2016
- As an experienced Student Services Representative, I was handpicked to train new Student Services Representatives
- Developed and implemented processes to increase retention and admissions
- Retention increased by 30% over 3 years, and admissions increased by 50% over 3 years
- Night manager for the Memphis and Bartlett Campus
- Responsible for the campus operations.
- Provided financial aid counseling to enrolled and prospective students.
Tax Auditor, Contact Representative/Customer Service
INTERNAL REVENUE SERVICE
01.2006 - 01.2013
- Provided technical assistance to individuals and/or business primarily through telephone interaction in a dynamic call center environment and/ or face to face
- Addressed a wide range of issues/problems that required unique solutions
- Applied the tax code to assist taxpayers in understanding and meeting their tax responsibilities
- Secured, analyzed, and protected sensitive personal and financial information
- Made determinations and used sound judgment to resolve taxpayer disputes and delinquency issues
- Prepared accurate and complete tax returns for clients, as needed
- Trained and coached new tax office associates on tax preparation policies and procedures
- Supervised a staff of 15-20 employees, organized meetings, and events
- Conducted seminars on new tax laws for tax associates
- Worked cooperatively with all members of the staff team to develop and implement staff plans and activities
- Maintained records, prepared weekly schedules and payroll using data software
- Handled customer's complaints and questions.
Education
Diploma - Accounting
American National University
Memphis, TN01.2018
Bachelor's Degree - Business Administration, Management
Strayer University
Memphis, TN01.2016
Associates of Applied Science - Business Administration, Management
National College
Memphis, TN01.2013
Skills
- College application knowledge
- Microsoft Office
- Data Entry
- Oral and Written Comprehension
- Client Relationship Management
- Finance & Accounting
- Knowledge of financial aid counseling
- Analytical and Critical Thinking
- Attention to Detail
- Eligibility guidelines
- Administrative abilities
- Verification processes
Affiliations
- Alumni Hall of Achievement Award 2019
- Alpha Beta Kappa Honor Society
- National Society of Collegiate Scholars
- Alpha Sigma Lambda Honor Society
Timeline
Financial Aid Advisor, Enrollment Specialist, Student Services
AMERICAN NATIONAL UNIVERSITY/NATIONAL COLLEGE
01.2013 - 10.2023
Tax Auditor, Contact Representative/Customer Service
INTERNAL REVENUE SERVICE
01.2006 - 01.2013
Diploma - Accounting
American National University
Bachelor's Degree - Business Administration, Management
Strayer University
Associates of Applied Science - Business Administration, Management
National College
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