Raya Jawhari

Duties:

• Directed day-to-day administrative operations for nonprofit serving cultural bridging, community education, and employment opportunities.
• Coordinated program logistics, including scheduling, volunteer assignments, and resource allocation.
• Drafted and maintained compliance reports, donor communications, and financial documentation for audits and grants.
• Managed budgets, tracked expenditures, and supported fundraising activities.
• Liaised with community partners, board members, and external stakeholders to ensure alignment with organizational goals.
• Accomplishments:
• Successfully supported program growth, increasing community participation by 77%.
  Implemented new administrative procedures, improving accuracy and reducing delays in reporting.
  Recognized by leadership for reliability and dedication in advancing the nonprofit’s mission.
  • Successfully supported program growth, increasing community participation by 88%.• Implemented new administrative procedures, improving accuracy and reducing delays in reporting.
• • Recognized by leadership for reliability and dedication in advancing the nonprofit’s mission.

Duties:

• Administered and scored Oral Proficiency Interviews (OPI) and Defense Language Proficiency Tests (DLPT) in compliance with Interagency Language Roundtable (ILR) standards.
• Evaluated speaking, listening, and reading proficiency of interpreters and linguists by applying standardized scoring rubrics.
• Documented detailed evaluation reports to support mission readiness, staffing, and placement decisions.
• Maintained test security, confidentiality, and integrity throughout the assessment process.
• Participated in rater calibration and training to ensure inter-rater reliability and scoring consistency.
• Provided feedback and recommendations to improve testing protocols and assessment quality.
• Accomplishments:
• Successfully administered and scored over 100 proficiency exams across multiple languages with 100% compliance to ILR/DLPT guidelines.
• Recognized for accuracy and fairness in rating, contributing to reliable data used in operational and staffing decisions.
  Assisted in streamlining test administration procedures, reducing processing errors by 88%.
  

• Determined applicant eligibility for federal and state programs, including Medicaid, SNAP, TANF, PFCA.
• Conducted intake interviews, verified income and documentation, and applied policy criteria to ensure accurate benefit determinations.
• Entered and maintained detailed case records while adhering to confidentiality and compliance standards.
• Assisted Arabic-speaking clients by explaining program rights and requirements in both Arabic and English, improving equitable access to benefits.
• Coordinated with social workers, case managers, and outside agencies to resolve complex client cases.

Accomplishments:

• Processed an average of 200 cases per month with [98%+] accuracy.
• Recognized for cultural competence and effectiveness in serving bilingual and immigrant populations.
• Mentored new hires in policy interpretation and system navigation.
• Prepared hearing appeal summaries and represented the Agency in mediation and hearing proceedings with 75% of cases decided in favor of Agency.