Raya Livings

Certified Medical Assistant

Ochsner Clinic Foundation Hospital

Lafayette, LA

01.2006 - 03.2024

Assisted in patient intake, collecting medical histories and ensuring accurate documentation.
Supported healthcare team with routine clinical tasks, enhancing operational efficiency.
Prepared examination rooms, maintaining cleanliness and readiness for patient visits.
Administered basic laboratory tests, ensuring adherence to safety protocols and procedures.
Scheduled appointments and managed patient flow, improving overall clinic operations.
Communicated effectively with patients, addressing inquiries and providing necessary information.
Participated in training sessions, gaining knowledge of medical software systems and compliance regulations.
Sanitized, restocked, and organized exam rooms and medical equipment.
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Called and faxed pharmacies to submit prescriptions and refills.
Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
Collected and documented patient medical information such as blood pressure and weight.
Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
Taught patients about medications, procedures, and care plan instructions.
Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
Prepared and administered medications to alleviate patient symptoms.
Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
Directed patients to examining rooms and coordinated transportation assistance as necessary.
Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
Expedited insurance claims processing by verifying coverage details and submitting accurate documentation in a timely manner.
Obtained client medical history, medication information, symptoms, and allergies.
Performed medical records management, including filing, organizing and scanning documents.
Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Explained procedures to patients to reduce anxieties and increase patient cooperation.
Oriented and trained new staff on proper procedures and policies.
Completed EKGs and other tests based on patient presentation in office.
Measured patient pulse oximetry.
Liaised with patients and addressed inquiries, appointment requests and billing questions.