Rayan Dimittri
Queens
Summary
Customer Service Professional dedicated to providing quality care for ultimate customer satisfaction with proven ability to establish and maintain excellent communication and relationship with the clients. Excellent time management skills combined with a superior knowledge of the customer service industry.
Experienced with administrative tasks, scheduling, and document management. Utilizes organizational skills and attention to detail to maintain efficient office environment. Knowledge of office software and communication tools to support team operations and foster productivity.
Overview
3
3
years of professional experience
Work History
Crew Member
Dunkin Donuts & Baskin Robbins
05.2024 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Accurately operated cash register to process customer payments.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Contributed to inventory management, minimizing food waste and controlling costs.
- Enhanced customer experiences by quickly addressing and resolving complaints.
- Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
Senior Associate
WNS Global Services
03.2022 - 12.2023
- Compared live images with the image in corresponding identity document using SOP software.
- Processed LIVE documents such as Passports, Visas, and Government ID’, Drivers Licenses & Resident permits around the world, to examine identity proof, to identify identity thefts.
- Was responsible in maintaining an average of 57 seconds throughout the process of the production.
- Ensured to achieve the daily target of 450 checks while ensuring 99% accuracy, provided suggestions and ideas to reduce the extraction errors.
- Responsible to complete all the mandatory trainings on or before stipulated deadlines.
- Achievements during tenure: Recognized with “league of Champions” multiple times.
Education
Diploma - Information Technology DITEC
ESOFT Metropolitan Campus
10.2020
Ordinary Level - EDEXCEL IGCSE
Willesden College International
Battaramulla, Sri Lanka06.2018
Skills
- Fast learner
- Strong customer service skills; Analyze and evaluate to meet customer requirement
- Advanced computer literacy including Microsoft Office package
- Excellent communicator
- Detail oriented and committed to Professional development
- Document review
- Decision-making
- Data entry
- Document management
- Quality control
- Administrative support
- Conflict resolution
- Multitasking
Languages
English
Full Professional
Timeline
Crew Member
Dunkin Donuts & Baskin Robbins
05.2024 - Current
Senior Associate
WNS Global Services
03.2022 - 12.2023
Diploma - Information Technology DITEC
ESOFT Metropolitan Campus
Ordinary Level - EDEXCEL IGCSE
Willesden College International
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