Rayan Omer
Houston,TX
Summary
Dynamic and results-oriented professional with extensive experience in the fast-food industry, notably with Canes Chicken Fingers. Excelled in teamwork and collaboration, enhancing customer satisfaction and service standards. Proven multitasking abilities and a strong work ethic led to significant improvements in training processes and operational efficiency at McDonald's. Skilled in organizational tasks and active listening, driving team productivity and morale.
Experienced executive prepared for leadership roles with strong focus on strategic vision, operational excellence, and driving growth. Expertise in team collaboration, navigating complex challenges, and delivering impactful results. Highly adaptable and reliable, excelling in dynamic environments.
Overview
2
2
years of professional experience
Work History
Service Crew Member
Canes Chicken Fingers
10.2023 - 05.2024
- Collaborated with team members to meet high standards of service during peak hours.
- Enhanced customer satisfaction by providing efficient and friendly service.
- Assisted in training new crew members, ensuring they were well-equipped to provide quality service.
- Operated kitchen equipment safely and efficiently, minimizing accidents and downtime.
- Worked front counter, drive-thru and other areas.
Service Trainer
McDonald's
11.2021 - 10.2023
- Worked with departmental management to create individual training plans for service staff.
- Facilitated cross-departmental collaboration to ensure consistency in customer service practices across all areas of the organization.
- Streamlined onboarding processes for new hires, ensuring a seamless transition into their roles within the company.
- Boosted team morale and productivity by providing ongoing coaching, feedback, and support.
Education
GED -
Jersey Village Highschool
7600 Solomon St Houston, TX 77040Skills
- Strong work ethic
- Teamwork and collaboration
- Multitasking
- Problem-solving skills
- Supply management
- Filing documents
- Organizational skills
- Active listening
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 13 staff members.
Languages
Arabic
Native or Bilingual
Spanish
Limited Working
Timeline
Service Crew Member
Canes Chicken Fingers
10.2023 - 05.2024
Service Trainer
McDonald's
11.2021 - 10.2023
GED -
Jersey Village Highschool
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