General office (Microsoft Office) & Communication
Rayana Assaf
Manager
Zahle
Summary
A dynamic and highly motivated person that works best under pressure and adapts with changing environments. Able to work independently and multi-task. Passionate about professional growth and open to new opportunities where I can apply my expertise.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Manager
La Duchesse
01.2024 - 01.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Assistant Store Manager
Sunglass Hut - Luxottica
06.2021 - 10.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
Assistant Manager
Sport et Loisir
07.2018 - 09.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Sales Supervisor
Moustache Group
06.2016 - 05.2018
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
- Effectively coached team members to reach weekly and monthly sales goals.
Education
Bachelor of Arts - Interior Design
Lebanese International University
West Bekaa - Lebanon 04.2001 -
Skills
Team leadership
Operations management
Decision-making
Time management
Relationship building
Customer service
Software
Timeline
Manager
La Duchesse
01.2024 - 01.2025
Assistant Store Manager
Sunglass Hut - Luxottica
06.2021 - 10.2024
Assistant Manager
Sport et Loisir
07.2018 - 09.2020
Sales Supervisor
Moustache Group
06.2016 - 05.2018
Bachelor of Arts - Interior Design
Lebanese International University
04.2001 -
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