Rayana Johnson
Macon,GA
Summary
Dynamic customer service professional with a proven track record at Ocean Automotive, excelling in high-pressure environments. Skilled in conflict resolution and customer experience management, I enhance satisfaction through effective communication and empathy. Known for maintaining professionalism and attention to detail, I thrive in fast-paced settings while delivering exceptional service.
Overview
5
5
years of professional experience
Work History
Front Desk Customer Service Representative
Ocean Automotive
02.2023 - 01.2025
- Supported sales initiatives by informing potential customers about available promotions or special rates when handling reservation inquiries.
- Managed high call volume with professionalism, ensuring that all phone calls were answered quickly and accurately.
- Consistently maintained an organized workspace at the front desk, contributing to a professional atmosphere in the hotel lobby area.
- Created and maintained pleasant and calming environment to deliver excellent experience for members and guests.
Customer Service Representative
Shipt
01.2022 - 03.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Line Cook
Hooters Inc.
02.2020 - 05.2022
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Education
High School Diploma -
Alcovy High School
Covington Ga05-2019
Skills
- Professionalism and courtesy
- Customer experience management
- Data entry
- Stress tolerance
- Customer focus
- Teamwork
- Customer service
- Problem-solving
- Time management
- Problem-solving skills
- Attention to detail
- Problem-solving abilities
- Multitasking
- Calm and professional under pressure
- Excellent communication
- Reliability
- Shipping and receiving
- Active listening
- Effective communication
Timeline
Front Desk Customer Service Representative
Ocean Automotive
02.2023 - 01.2025
Customer Service Representative
Shipt
01.2022 - 03.2024
Line Cook
Hooters Inc.
02.2020 - 05.2022
High School Diploma -
Alcovy High School
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