Rayane Risher

Brighton,CO

Summary

Operations-focused Assistant General Manager with experience coordinating live, client-facing services and community events in fast-paced environments. Proven ability to manage day-to-day execution, cross-functional communication, and real-time issue resolution while maintaining high service standards. Experienced in event coordination, team leadership, and external partnerships, with a strong focus on delivering seamless experiences and exceeding client expectations.

Overview

years of professional experience

Work History

AGM | Operations & Guest Experience

Scenthound

Denver, CO

04.2025 - Current

Oversee daily service flow for approximately 40–80+ clients per day, coordinating scheduling, staffing coverage, and real-time service adjustments to ensure smooth operations
Manage a team of 8–12 employees per shift, leading recruitment, training, and ongoing coaching to maintain accountability, performance standards, and consistent service execution
Resolve client concerns and service escalations in real time, driving improved satisfaction and long-term relationships while contributing to a 15% increase in memberships, service rebooking, and retail attachment through proactive coaching, service recovery, and customer engagement strategies
Conduct daily team briefings and performance check-ins to align staff on service expectations, operational priorities, and guest experience standards
Completed 8-week intensive Local Store Marketing (LSM) training, focused on community engagement, event execution, and partnership development

Department Lead | Operations & Client Services

Caring Hands Veterinary Hospital

Thornton, CO

02.2023 - 04.2025

Oversaw daily coordination across multiple departments, ensuring seamless workflow between front desk, technicians, and medical staff
Served as primary liaison between teams and clients, managing schedules, communication, and real-time problem resolution
Built strong, long-term client relationships through personalized service, proactive communication, and issue resolution
Maintained facility standards, enforcing safety, cleanliness, and compliance protocols
Supported leadership with process improvements to enhance operational efficiency and client satisfaction

Pet Stylist | High Volume Client Services

Petsmart

Brighton, CO

03.2021 - 02.2023

Delivered high-quality, time-sensitive services in a fast-paced, high-volume environment, ensuring client satisfaction and repeat business
Maintained detailed client records to ensure consistent, personalized service and enhance overall customer experience
Built strong relationships with clients, fostering retention and loyalty through attentive, professional service

Education

High school Diploma -

SAN TAN FOOTHILLS

Skills

Event & Operations Management: Event planning & execution, live operational coordination, scheduling, workflow management, cross-functional team liaison, real-time problem solving

Customer & Client Relations: Client communication, customer service excellence, relationship building, conflict resolution, service recovery, guest experience management

Team Leadership & Training: Staff recruitment, coaching, performance management, team briefings, KPI tracking, accountability culture

Community & Partnership Engagement: Local business partnerships, community events, marketing activations, school and organizational collaborations

Technical & Administrative: Documentation & program tracking, operational reports, inventory management, scheduling software, attention to detail

LANGUAGES

English

Native or Bilingual

Spanish

Limited Working

Timeline