Rayane Mountassir
Kingston,MA
Summary
Dynamic and results-oriented professional with extensive experience in customer service and employee training, notably at McDonald's. Excelled in team leadership and active listening, significantly enhancing team performance and customer satisfaction. Skilled in cash handling and problem-solving, demonstrating a strong work ethic and integrity. Proven track record of developing effective training programs and fostering a collaborative work environment.
Developed leadership and training skills in fast-paced, customer-focused environment. Demonstrated ability to communicate effectively, develop team members, and implement training programs. Seeking to transition into new field, leveraging strong team coordination and operational management skills.
Overview
2
2
years of professional experience
Work History
Crew Trainer
McDonald's
05.2022 - 08.2024
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Maintained current knowledge of all team position requirements.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Collaborated with team members to complete orders.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Assisted other team members to achieve goals.
Cashier
Walmart
12.2023 - 02.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
International Relations
Austin College
Sherman, TX06-2028
High School Diploma -
Silver Lake High School
Kingston, MA06-2024
Skills
- Customer service
- Employee training
- Cash handling
- Team leadership
- Active listening
- Decision-making
- Safe food handling
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cleaning and sanitizing
- Team collaboration
- Teamwork and collaboration
- Multitasking and organization
- Problem-solving
Languages
English
Native or Bilingual
French
Full Professional
Arabic
Native or Bilingual
Timeline
Cashier
Walmart
12.2023 - 02.2024
Crew Trainer
McDonald's
05.2022 - 08.2024
International Relations
Austin College
High School Diploma -
Silver Lake High School
Similar Profiles
Oliver SchulzOliver Schulz
Cashier at McDonald'sCashier at McDonald's
Sylvia OrtizSylvia Ortiz
Prep Line Cook at McDonald'sPrep Line Cook at McDonald's
Carolina RamosCarolina Ramos
Crew Member at McDonald'sCrew Member at McDonald's
Abraham SinagaAbraham Sinaga
Crew Member at McDonald'sCrew Member at McDonald's
Keryn CorrKeryn Corr
Personal Assistant at Luciano Lauretti and Jane RoyPersonal Assistant at Luciano Lauretti and Jane Roy