Rayann Itayem
Medina,OH
Summary
Organized and dedicated Medical Recepetionist with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
2
2
years of professional experience
Work History
Medical Receptionist
Carp Cosmetic Surgery Ctr Inc
03.2024 - Current
- Assisted with various administrative tasks such as filing paperwork, inputting data, and coordinating logistical arrangements to support office staff
- Transcribed phone messages and relayed to appropriate personnel.
- Demonstrated strong interpersonal skills by effectively communicating with clients, guests, and employees to provide exceptional customer service.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Bartender Shift Manager
The Backyard
06.2022 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
Floor Manager and Server
The Town Tavern
08.2023 - 03.2024
- Managed team of 8-10 employees to maintain smooth-running operations of shop floor.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
High School Diploma -
Buckeye High School
05.2020
Skills
Front Desk Operations
Telephone Etiquette
Office Administration
Microsoft Office
Customer Service
Strong multitasking
Clear and effective communication
Data Entry
Timeline
Medical Receptionist
Carp Cosmetic Surgery Ctr Inc
03.2024 - Current
Floor Manager and Server
The Town Tavern
08.2023 - 03.2024
Bartender Shift Manager
The Backyard
06.2022 - Current
High School Diploma -
Buckeye High School
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