Summary
Overview
Work History
Education
Skills
Timeline
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Rayann Lopez

Riverside,CA

Summary

Seeking a career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.

Overview

9
9
years of professional experience

Work History

Office Assistant III

County Of Riverside Transportation Dept
08.2022 - Current
  • Managed recruitments for 6 TLMA departments and TAP's and process CRF's
  • Managed/updated rosters on Sharepoint.
  • Computer skills: PeopleSoft, Neogov, and Outlook.
  • Managed RMAP to submit, retrieve and transfer files, and examine RMAP record (HR)
  • Interacted with employees by phone, email, or in-person to provide information.
  • Organized and scheduled new hire orientation time and location.
  • Ensured all new hire documents are complete and ready to be proceed by Central HR.
  • Followed up with new hires for missing items.
  • Filing of personnel, benefits, and medical files documents and close out inactive personnel files.
  • Coordinated and scheduled appointments with HR 1st floor to make County ID badges for TLMA staff ( REG, tap, and contractors) due to promotions, job title changes or loss of badge.
  • Answered phone calls, emails or personally reply to employees questions regarding benefits.
  • Explained and answer questions on health, dental, vision, life insurance, and leave accruals.
  • Provided and assisted employees with completing HR and Payroll forms.
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Creating filing and organizing all employees personnel, benefits and payroll files.
  • Managed benefits administration, ensuring timely enrollment and accurate record-keeping for all employees.
  • Assisted with new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
  • Answered and redirected incoming phone calls for office.
  • Transcribed meeting minutes.
  • Processed and log work order requests for service calls and supplies on Konica Minolta.
  • Secure all Confidential information related to employees or daily work in a secure area,
  • Confidential information would include, but not limited to, social security numbers, drivers license, birth, death or marriage certificates, performance evaluations, disciplinary documents, and court arbitration forms.

Eligbility Services Technician

County Of Riverside Department Of Public Social Services
03.2022 - 07.2022
  • Interviewed applicants for, and recipients of one or more aid categories, to assist them in the completion and clarification of the application and declaration forms upon which eligibility decisions are based; conduct such interviews in the Department of Public Social Services, by phone. Obtained pertinent information concerning such items as income, other financial resources, and financial obligations/debts from applicants and recipients; obtain additional information to resolve discrepancies in the applications and declarations by telephone, correspondence, or personal interviews.
  • Obtained necessary information during phone and in-person interviews by establishing rapport, explaining the purpose of the interview, responding to customer concerns/questions, and/or asking appropriate follow-up questions.
  • Maintained accurate case documentation, ensuring compliance with legal requirements and professional standards.
  • Prepared and maintained other documents associated with the eligibility determination process.
  • Determined eligibility in accordance with established procedures; dictate or record information for case records.
  • Used external systems, applications, search engines, and databases, including web browsers and web-based information systems to conduct research in order to determine and/or verify eligibility.

Eligibility Service Clerk

County Of Riverside Department Of Public Social Services
04.2021 - 03.2022
  • Conducted pre-screening and other interviews with applicants and clients using standardized forms to obtain personal, family, and financial data required to determine eligibility for one or more public social service aids and/or basic information required to authorize social service plans.
  • Gave applicants standard forms and requests that routine verifications be returned with completed forms; reviews forms for completeness when returned by the applicant; may assist clients with completing application forms for financial assistance.
  • Record verifications of birth, income, property, and other required information according to standard procedures.
  • Prepared and maintain other documents associated with the eligibility/services processes; maintains records for use in the development of work load and productivity statistics.
  • Cleared routine case controls using computer printouts; responds to routine telephone calls or lobby visits from applicants and clients reporting changes in their circumstances or requesting information on the status of their applications or case.
  • Brought discrepancies to the attention of the eligibility or social worker responsible for the case; files required forms and verification in an established filing order.
    • Completed notices of action and other required forms following eligibility determination; accepts late income reports from clients reviewing them for completion and accuracy.

Lead Gallery Host

Hyatt Regency
07.2018 - 11.2020
  • Assisted guests with check-ins, account inquiries, and any additional services needed.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
  • Collected room deposits, fees, and payments.
  • Answered guest inquiries and provided information regarding hotel services and amenities.
  • Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
  • Handled financial transactions accurately, ensuring proper billing and payment processing.
  • Managed a high volume of calls, directing guests to appropriate departments and services.
  • Streamlined reservations process for improved accuracy and guest experience.
  • Enforced policies and procedures to increase efficiency.

Head Cashier

Raider Image
03.2016 - 05.2018
  • Processed both cash and card purchases and returns.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Supported the store manager in overseeing daily operations to ensure exceptional performance and customer satisfaction
  • Managed a large team, including training, scheduling, and performance monitoring, while contributing to achieving sales targets and financial goals
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Supported smooth store operations, enhancing the customer experience, and driving sales in a fast-paced environment.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.

Education

High School Diploma -

Canyon Springs High School
Moreno Valley, CA
06.2015

Skills

  • Data Entry
  • Clerical Support
  • File Maintenance
  • Spreadsheet Management
  • Administrative Support
  • Customer Service
  • PeopleSoft
  • NEOGOV
  • Sharepoint
  • Microsoft Word
  • Microsoft Outlook
  • Scheduling and calendar management
  • Database Management

Timeline

Office Assistant III

County Of Riverside Transportation Dept
08.2022 - Current

Eligbility Services Technician

County Of Riverside Department Of Public Social Services
03.2022 - 07.2022

Eligibility Service Clerk

County Of Riverside Department Of Public Social Services
04.2021 - 03.2022

Lead Gallery Host

Hyatt Regency
07.2018 - 11.2020

Head Cashier

Raider Image
03.2016 - 05.2018

High School Diploma -

Canyon Springs High School

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