Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rayann Northam

Carbondale,IL

Summary

Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets.

Overview

11
11
years of professional experience

Work History

Desk Clerk

Super 8 Motel
Carbondale, IL
07.2022 - 11.2024
  • Assisted customers with check-in and check-out procedures, providing necessary information and guidance.
  • Processed payments for guest rooms, food, and other services using computerized systems.
  • Maintained records of room availability and reservations.
  • Managed incoming calls, responding to inquiries and directing calls to appropriate departments or personnel.
  • Greeted guests upon arrival in a friendly and professional manner.
  • Provided excellent customer service by addressing inquiries promptly and efficiently.
  • Responded to all complaints in a timely fashion to ensure guest satisfaction.
  • Ensured that all safety protocols were followed at the front desk area.
  • Prepared bills for departing guests according to hotel policies and regulations.
  • Verified identity of guests prior to issuing keys or access cards.
  • Monitored security cameras to identify suspicious activity near the premises.
  • Updated guest profiles with contact information and preferences.
  • Inputted reservation requests into booking system accurately.
  • Maintained cleanliness of lobby area ensuring it was free from clutter.
  • Participated in meetings with management team regarding changes in policies or operations.

Part Maker

Antolin Nashville
Nashville, IL
12.2021 - 05.2022
  • Verified accuracy of machined parts by comparing them against blueprints and specifications.
  • Maintained records of all production activities including number of parts produced, scrap rate.
  • Troubleshot issues related to part making processes such as machine malfunctions or incorrect settings.
  • Ensured that safety protocols were adhered to at all times while working on the shop floor.
  • Maintained cleanliness of work area by disposing off waste materials safely.
  • Collaborated with colleagues from various departments in order to optimize production efficiency.
  • Inspected finished products before packaging them for shipment or storage purposes.
  • Used hand tools to position, align and secure product components.
  • Fitted and aligned parts to fit properly on products.
  • Adhered to production schedules to meet company goals.
  • Assembled and completed products according to production schedules.

Sales Associate

Caseys's General Stores
Du Quoin, IL
02.2021 - 10.2021
  • Greeted customers and provided exceptional customer service.
  • Processed transactions using a point-of-sale system.
  • Built relationships with customers to encourage repeat business.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Developed promotional strategies to increase sales volume.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Ensured compliance with all safety regulations while handling hazardous materials.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered incoming telephone calls to provide store, products and services information.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Collected payments and provided accurate change.
  • Worked with fellow sales team members to achieve group targets.
  • Developed trusting relationships with customers by making personal connections.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Greeted customers to determine wants or needs.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Computed purchases and received and processed cash or credit payment.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Bagged or packaged purchases and wrapped gifts.
  • Maintained records related to sales for store management.

Senior Caregiver

Brookdale Senior Living Community
Forest Grove, OR
02.2017 - 05.2019
  • Assisted with activities of daily living such as bathing, grooming, dressing, meal preparation and medication reminders.
  • Participated in leisure activities with clients including playing cards, reading books, going for walks.
  • Provided emotional support for elderly clients dealing with loneliness or depression.
  • Maintained a clean environment for the safety of clients while following infection control guidelines.
  • Ensured compliance with state regulations related to home healthcare services.
  • Attended continuing education seminars and classes related to senior caregiving topics.
  • Helped clients with personal needs from exercise to bathing and personal grooming.
  • Made beds, swept floors and sanitized surfaces to support activities of daily living.
  • Engaged clients by conversing and participating in activities and hobbies.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Laundered clothing and bedding to prevent infection.
  • Consulted with client care team to continually update care plans.
  • Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
  • Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
  • Assisted clients with maintaining good personal hygiene.
  • Helped clients get in and out of beds and wheelchairs.
  • Reported concerns to nurse supervisor to promote optimal care.
  • Tracked and reported clients' progress based on observations and conversations.

Caregiver

Grove and Gardens
Forest Grove, OR
03.2015 - 11.2015
  • Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
  • Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
  • Prepared meals according to dietary requirements and assisted with feeding when necessary.
  • Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
  • Accompanied clients to social events such as movies or plays.
  • Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
  • Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
  • Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
  • Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
  • Participated in team meetings regarding client progress or concerns raised by family members.
  • Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
  • Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
  • Ensured compliance with all applicable laws, regulations and standards governing home health care services.
  • Respected the rights of each individual client while maintaining confidentiality of all personal information.
  • Supported bathing, dressing and personal care needs.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Improved patient outlook and daily living through compassionate care.
  • Laundered clothing and bedding to prevent infection.

Bus Detailer

Elizabeth Skidmore
Banks, OR
06.2013 - 08.2014
  • Cleaned and polished vehicles interior, including windows, mirrors, panels, and dashboards.
  • Applied waxes and polishes to the exterior of vehicles.
  • Removed stains from fabric upholstery using special cleaning solutions.
  • Filled fuel tanks with gasoline and added air fresheners to the interiors of the vehicles.
  • Maintained cleanliness of service areas by sweeping floors, emptying trash cans and removing debris from work area.
  • Washed exterior surfaces with water hoses and applied detergents to remove dirt buildup.

Education

High School Diploma -

Century High School
Hillsboro, OR
06-2008

Skills

  • Appointment Setting
  • Basic accounting
  • Cash handling experience
  • Problem-solving skills
  • Confidentiality understanding
  • Multitasking
  • Attention to Detail
  • Interpersonal Skills
  • Problem-Solving
  • Communication
  • Flexible and Adaptable
  • Professional Demeanor
  • Customer Service
  • Relationship Building
  • Creative Thinking
  • Microsoft Office
  • Time management abilities

Timeline

Desk Clerk

Super 8 Motel
07.2022 - 11.2024

Part Maker

Antolin Nashville
12.2021 - 05.2022

Sales Associate

Caseys's General Stores
02.2021 - 10.2021

Senior Caregiver

Brookdale Senior Living Community
02.2017 - 05.2019

Caregiver

Grove and Gardens
03.2015 - 11.2015

Bus Detailer

Elizabeth Skidmore
06.2013 - 08.2014

High School Diploma -

Century High School

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