RayAnna Brodzinski

Oversee daily operations, ensuring efficient workflow and customer satisfaction. Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery. Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground. Handled Payroll, scheduling, and any lapse of coverage in-store. Cross-trained existing employees to maximize team agility and performance.

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts. Assisted customers in navigating the company website and placing online orders, improving overall user experience. Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike. Responded to customer requests for products, services, and company information.

Cleaned and maintained county buildings. Drive county vehicles and secure buildings. Maintained a well-organized supply closet for easy access to necessary tools.