RAYANNA FRANKLYN
Pine Hills
Summary
- Strong multitasking abilities, capable of efficiently handling customer orders, maintaining cleanliness, and ensuring a smooth flow of operations.
- Excellent communication and teamwork skills, working seamlessly with colleagues to provide exceptional service.
- Demonstrated adaptability and problem-solving in challenging situations, ensuring customer satisfaction and team success.
- Proficient in various cleaning techniques, equipment, and products to maintain high levels of cleanliness and hygiene.
- Attention to detail and a keen eye for spotting areas that require special care or cleaning.
- Strong time management skills, allowing for efficient completion of tasks while maintaining quality standards.
Overview
4
4
years of professional experience
2024
2024
years of post-secondary education
Work History
Kitchen Attendant
Lulus
Destin
04.2025 - 08.2025
- Plated dishes according to established presentation standards.
- Ensured that all storage areas were properly labeled so that ingredients could be easily identified when needed by staff members.
- Stocked shelves with food supplies, utensils, and other items as needed.
- Cleaned and organized the kitchen, including wiping down countertops and taking out the trash.
- Maintained cleanliness of work areas at all times throughout shifts.
Junior Sandwich Artist
SUBWAY®Restaurants
Miramar Beach
01.2024 - 08.2025
- Organized the refrigerator by date stamps to ensure freshness of ingredients used in sandwiches.
- Monitored quality of products served to ensure highest standards were maintained at all times.
- Inspected all equipment daily for cleanliness and proper functioning prior to use.
- Prepared ingredients such as meats, cheeses, vegetables, and condiments for sandwiches.
- Maintained communication with co-workers regarding orders placed by customers.
- Maintained cleanliness of work area and equipment throughout shift.
- Replenished condiment containers regularly during shifts.
- Provided excellent customer service in accordance with store policies.
- Followed food safety guidelines while prepping foods according to company standards.
- Restocked supplies in kitchen areas including utensils and paper goods.
- Ensured proper portion control when preparing sandwiches.
- Operated cash register and processed customer payments accurately.
- Assisted in training new staff members on order taking processes and product knowledge.
- Stocked shelves with breads, rolls, wraps, salads, and other items.
- Demonstrated sandwich-making techniques to new employees.
- Adhered to all health department regulations regarding food handling procedures.
- Rotated stock items on shelves ensuring that older products were sold first.
- Cleaned up spills promptly to maintain a safe working environment.
- Greeted customers and provided them with menu information.
- Performed opening and closing duties such as restocking supplies, cleaning surfaces.
- Took orders, prepared foods and processed payments in full-service establishment.
- Completed efficient store opening and closing procedures each day.
Housekeeper
Whitefish Mountain Resort
Whitefish
05.2023 - 09.2023
- Maintained a detailed inventory of all cleaning supplies and equipment, ensuring the efficient use of resources and cost savings
- Replaced linens and towels in rooms, ensuring that all rooms were stocked with the necessary amenities
- Vacuumed, mopped and buffed floors, resulting in a more presentable and inviting atmosphere
- Cleaned and polished furniture, fixtures, countertops, and other surfaces to maintain a clean and sanitary environment
Crew Member
McDonalds
Whitefish
05.2023 - 09.2023
- Maintained a clean and organized work area to ensure a safe and pleasant environment for customers and staff
- Followed cash handling procedures to ensure accuracy and reduce losses
- Dealing with irate or difficult customers and resolving conflicts while maintaining a positive relationship.
- Accuracy in tasks like order taking, cash handling, and maintaining inventory.
Ride Operator
Sixth Flags Great Escape
New York
05.2022 - 09.2022
- Monitored guests on rides to ensure a safe and enjoyable experience
- Assisted guests with loading and unloading rides, providing a safe and friendly experience
- Maintained cleanliness and order of the ride area and surrounding areas
- Followed all safety protocols and maintained the highest level of safety for guests
- Inspected and maintained ride equipment daily to ensure optimal performance
Customer Service Representative
Alorica
Kingston
06.2021 - 01.2022
- Developed customer service scripts to ensure consistent customer service across all customer service channels
- Processed customer orders and returns, ensuring customer satisfaction and timely delivery
- Used customer relationship management (CRM) systems to accurately track and manage customer data
- Collaborated with other departments to ensure customer satisfaction
Education
Bachelor of Science - Customs processes freight forwarding and immigration
Caribbean Maritime University
KingstonCape Examinations - Entrepreneurship Unit 1&2, Management of Business Unit 1&2, Communication studies, Caribbean Civilization
Jose Mart Technical High School
St CatherineCaribbean Examination Council - English Language, Mathematics, Principles of Accounts, Principles of Business, Social Studies, Electronic Document Preparation and Management, Information Technology and Office Administration
Jose Marti Technical High School
St CatherineSkills
- Microsoft Office
- Fast Learner
- Leadership
- Effective Time Management
- Ability to Work in a Team
- Communication Skills
- Food safety
- Food preparation
- Order accuracy
- Time management
- Customer service
- Team collaboration
- Conflict resolution
- Effective communication
- Attention to detail
- Problem solving
- Quality control
Reference
Nickasha Allen, Lulus Destin, nickashaallen2000@gmail.com, (850) 812-1519
Personal Information
Nationality: Jamaican
Timeline
Kitchen Attendant
Lulus
04.2025 - 08.2025
Junior Sandwich Artist
SUBWAY®Restaurants
01.2024 - 08.2025
Housekeeper
Whitefish Mountain Resort
05.2023 - 09.2023
Crew Member
McDonalds
05.2023 - 09.2023
Ride Operator
Sixth Flags Great Escape
05.2022 - 09.2022
Customer Service Representative
Alorica
06.2021 - 01.2022
Bachelor of Science - Customs processes freight forwarding and immigration
Caribbean Maritime University
Cape Examinations - Entrepreneurship Unit 1&2, Management of Business Unit 1&2, Communication studies, Caribbean Civilization
Jose Mart Technical High School
Caribbean Examination Council - English Language, Mathematics, Principles of Accounts, Principles of Business, Social Studies, Electronic Document Preparation and Management, Information Technology and Office Administration
Jose Marti Technical High School
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