Summary
Overview
Work History
Education
Skills
Reference
Personal Information
Timeline
Generic

RAYANNA FRANKLYN

Pine Hills

Summary

  • Strong multitasking abilities, capable of efficiently handling customer orders, maintaining cleanliness, and ensuring a smooth flow of operations.
  • Excellent communication and teamwork skills, working seamlessly with colleagues to provide exceptional service.
  • Demonstrated adaptability and problem-solving in challenging situations, ensuring customer satisfaction and team success.
  • Proficient in various cleaning techniques, equipment, and products to maintain high levels of cleanliness and hygiene.
  • Attention to detail and a keen eye for spotting areas that require special care or cleaning.
  • Strong time management skills, allowing for efficient completion of tasks while maintaining quality standards.

Overview

4
4
years of professional experience

Work History

Kitchen Attendant

Lulus
Destin
04.2025 - 08.2025
  • Plated dishes according to established presentation standards.
  • Ensured that all storage areas were properly labeled so that ingredients could be easily identified when needed by staff members.
  • Stocked shelves with food supplies, utensils, and other items as needed.
  • Cleaned and organized the kitchen, including wiping down countertops and taking out the trash.
  • Maintained cleanliness of work areas at all times throughout shifts.

Junior Sandwich Artist

SUBWAY®Restaurants
Miramar Beach
01.2024 - 08.2025
  • Organized the refrigerator by date stamps to ensure freshness of ingredients used in sandwiches.
  • Monitored quality of products served to ensure highest standards were maintained at all times.
  • Inspected all equipment daily for cleanliness and proper functioning prior to use.
  • Prepared ingredients such as meats, cheeses, vegetables, and condiments for sandwiches.
  • Maintained communication with co-workers regarding orders placed by customers.
  • Maintained cleanliness of work area and equipment throughout shift.
  • Replenished condiment containers regularly during shifts.
  • Provided excellent customer service in accordance with store policies.
  • Followed food safety guidelines while prepping foods according to company standards.
  • Restocked supplies in kitchen areas including utensils and paper goods.
  • Ensured proper portion control when preparing sandwiches.
  • Operated cash register and processed customer payments accurately.
  • Assisted in training new staff members on order taking processes and product knowledge.
  • Stocked shelves with breads, rolls, wraps, salads, and other items.
  • Demonstrated sandwich-making techniques to new employees.
  • Adhered to all health department regulations regarding food handling procedures.
  • Rotated stock items on shelves ensuring that older products were sold first.
  • Cleaned up spills promptly to maintain a safe working environment.
  • Greeted customers and provided them with menu information.
  • Performed opening and closing duties such as restocking supplies, cleaning surfaces.
  • Took orders, prepared foods and processed payments in full-service establishment.
  • Completed efficient store opening and closing procedures each day.

Housekeeper

Whitefish Mountain Resort
Whitefish
05.2023 - 09.2023
  • Maintained a detailed inventory of all cleaning supplies and equipment, ensuring the efficient use of resources and cost savings
  • Replaced linens and towels in rooms, ensuring that all rooms were stocked with the necessary amenities
  • Vacuumed, mopped and buffed floors, resulting in a more presentable and inviting atmosphere
  • Cleaned and polished furniture, fixtures, countertops, and other surfaces to maintain a clean and sanitary environment

Housekeeping Room Attendant

Six Flags Great Escape Lodge & Indoor Waterpark
Queensbury
05.2023 - 09.2023
  • Cleaned and sanitized guest rooms, ensuring high standards of cleanliness.
  • Replaced dirty linens with clean items according to established standards of quality control.
  • Inspected all assigned rooms upon completion of cleaning duties.
  • Maintained cleaning cart with supplies, such as fresh linens and towels.
  • Removed trash from rooms and replaced liners to wastebaskets.
  • Polished and sanitized floors, counters, bathtubs and window sills.
  • Communicated effectively with team members about daily assignments and task progress.

Housekeeper

AC Hotel by Marriott
Kingston
01.2022 - 05.2023
  • Cleaned guest rooms and common areas to maintain resort standards.
  • Managed laundry services, ensuring timely delivery of clean linens.
  • Assisted in inventory management of cleaning supplies and equipment.
  • Performed deep cleaning tasks during off-peak hours for guest satisfaction.
  • Collaborated with team members to uphold safety and sanitation guidelines.
  • Reported maintenance issues to ensure a safe environment for guests.
  • Cleaned bathrooms, including toilets, tubs, showers and sinks.
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
  • Changed bed linens and towels, tidied up rooms.
  • Used cleaning chemicals following proper guidelines.

Laundry Attendant

AC Hotel by Marriott
Kingston
01.2022 - 05.2023
  • Sorted and organized laundry items by type and color for efficient processing.
  • Operated industrial washing machines and dryers following safety protocols.
  • Inspected garments for stains and damage before treatment or washing.
  • Folded, hung, and packaged cleaned laundry according to client specifications.
  • Loaded and unloaded washers and dryers, observing correct operating instructions.
  • Folded dried articles neatly.
  • Stocked shelves with freshly laundered items in an orderly fashion.
  • Transported laundry in carts and sorted dirty items by load type.

Customer Service Representative

Alorica
Kingston
06.2021 - 01.2022
  • Developed customer service scripts to ensure consistent customer service across all customer service channels
  • Processed customer orders and returns, ensuring customer satisfaction and timely delivery
  • Used customer relationship management (CRM) systems to accurately track and manage customer data
  • Collaborated with other departments to ensure customer satisfaction

Education

Bachelor of Science - Customs processes freight forwarding and immigration

Caribbean Maritime University
Kingston

Cape Examinations - Entrepreneurship Unit 1&2, Management of Business Unit 1&2, Communication studies, Caribbean Civilization

Jose Mart Technical High School
St Catherine

Caribbean Examination Council - English Language, Mathematics, Principles of Accounts, Principles of Business, Social Studies, Electronic Document Preparation and Management, Information Technology and Office Administration

Jose Marti Technical High School
St Catherine

Skills

  • Microsoft Office
  • Fast learner
  • Leadership
  • Effective time management
  • Ability to work in a team
  • Communication skills
  • Food safety
  • Food preparation
  • Order accuracy
  • Time management
  • Customer service
  • Team collaboration
  • Conflict resolution
  • Effective communication
  • Attention to detail
  • Problem solving
  • Quality control
  • Training assistance
  • Food storage safety
  • Portion control

Reference

Nickasha Allen, Lulus Destin, nickashaallen2000@gmail.com, (850) 812-1519

Personal Information

Timeline

Kitchen Attendant

Lulus
04.2025 - 08.2025

Junior Sandwich Artist

SUBWAY®Restaurants
01.2024 - 08.2025

Housekeeper

Whitefish Mountain Resort
05.2023 - 09.2023

Housekeeping Room Attendant

Six Flags Great Escape Lodge & Indoor Waterpark
05.2023 - 09.2023

Housekeeper

AC Hotel by Marriott
01.2022 - 05.2023

Laundry Attendant

AC Hotel by Marriott
01.2022 - 05.2023

Customer Service Representative

Alorica
06.2021 - 01.2022

Bachelor of Science - Customs processes freight forwarding and immigration

Caribbean Maritime University

Cape Examinations - Entrepreneurship Unit 1&2, Management of Business Unit 1&2, Communication studies, Caribbean Civilization

Jose Mart Technical High School

Caribbean Examination Council - English Language, Mathematics, Principles of Accounts, Principles of Business, Social Studies, Electronic Document Preparation and Management, Information Technology and Office Administration

Jose Marti Technical High School

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RAYANNA FRANKLYN