Rayanna Payton
Buffalo,NY
Summary
Dynamic professional with a strong background in customer relations and administrative support, honed at Dr. Gabriel Cortes. Expert in appointment scheduling and data entry, consistently enhancing client satisfaction through effective communication and organization. Proven ability to maintain a clean, welcoming environment while managing multi-line phone systems and providing exceptional service.
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
5
5
years of professional experience
Work History
Receptionist
Dr. Gabriel Cortes
05.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Baker
Self Made Moving
09.2020 - Current
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
- Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
- Managed customer service operations, including taking orders and resolving complaints.
- Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
- Frosted and iced cakes and cupcakes
Education
No Degree - Culinary Studies
Niagara County Community College
Sanborn, NYHigh School Diploma -
Mckinley High School
Buffalo, NY06-2022
Skills
- Organization skills
- Data entry
- Verbal and written communication
- Appointment scheduling
- Customer/Client relations
- Scheduling appointments
- Greeting and seating clients
- File management
- Administrative support
- Multi-line telephone operation
Timeline
Receptionist
Dr. Gabriel Cortes
05.2023 - Current
Baker
Self Made Moving
09.2020 - Current
No Degree - Culinary Studies
Niagara County Community College
High School Diploma -
Mckinley High School
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