Rayanna Zelaya
Canoga Park,CA
Summary
Qualified Certified Nursing Assistant with solid background in adult caregiving. Proficient in delivering compassionate and personalized care, ensuring well-being and comfort of clients. Demonstrated ability in managing daily living activities and providing emotional support. Achieved a significant increase in patient comfort and loyalty through innovative problem-solving and effective time management. Skilled in both personal hygiene assistance and maintaining high satisfaction levels under pressure.
Overview
3
3
years of professional experience
Work History
Adult Caregiver
Care Specialist
09.2023 - Current
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Facilitated social interactions between patients by organizing games, promoting mental stimulation and engagement.
- Ensured a safe and comfortable setting by promptly addressing any concerns or hazards within the care environment.
- Conducted regular safety checks on patient environments, reducing the risk of accidents or injuries.
- Perform range of motion exercises
- Perform ADL
Caregiver
Self Employed Services
01.2022 - Current
- Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
- Participated in ongoing professional development opportunities to stay current on best practices in caregiving techniques, enhancing the quality of care provided.
- Provided compassionate and patient-focused care to cultivate well-being.
- Light cleaning, ran errands, managed laundry, and completed meal preparation.
- Assist with ADL
- Assist with AROM
Customer Service Representative
Customer HD
12.2022 - 06.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Met customer call guidelines for service levels, handle time and productivity.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Responded to customer requests for products, services, and company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Certificate - Certified Nursing Assistant
Valley School of Nursing
Lake Balboa11-2024
High School Diploma -
Edward P Yorke
Belize 06-2014
Skills
- Physical therapy support
- Vital signs monitoring
- Compassionate care
- Personal hygiene assistance
- Emotional support
- Meal preparation
- Nutrition monitoring
- Incontinence care
- Fall prevention
- Documentation
- Problem-solving
- Time management
- Multitasking and organization
- Daily living assistance
- First aid and safety
- Patient care
- Compassion and empathy
Timeline
Adult Caregiver
Care Specialist
09.2023 - Current
Customer Service Representative
Customer HD
12.2022 - 06.2023
Caregiver
Self Employed Services
01.2022 - Current
Certificate - Certified Nursing Assistant
Valley School of Nursing
High School Diploma -
Edward P Yorke
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