Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rayanna Mazzola

Sodus

Summary

Dedicated and dependable professional with a strong background in customer service, team collaboration, and fast-paced environments. Known for excellent communication skills, attention to detail, and the ability to remain calm and organized under pressure. Passionate about creating positive customer experiences through meaningful interaction and attentive service. Hardworking and committed, with a strong desire to learn and grow in every role.

Overview

4
4
years of professional experience

Work History

Product Specialist

Peake Ram
Sodus
11.2024 - Current
  • Provide exceptional customer service and product knowledge to assist clients in selecting vehicles that fit their needs, preferences, and budgets.
  • Maintain up-to-date expertise on all vehicle models, features, trims, pricing, and financing options, to effectively guide customers through the sales process.
  • Build and maintain relationships with new and returning clients to drive repeat business and referrals.
  • Conduct test drives, explain vehicle performance, and technology features.
  • Work closely with finance and management teams to structure deals, and ensure a smooth, efficient buying experience.
  • Utilize CRM systems to follow up with leads, track customer interactions, and manage the sales pipeline.
  • Participate in ongoing training sessions and dealership events to stay current with inventory and sales techniques.

Restaurant Hostess

The Distillery Restaurant
Rochester
08.2021 - Current
  • Assigned seating arrangements based on customer preferences and restaurant policies.
  • Managed reservations, waitlists, and special requests for large parties.
  • Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Developed long-term relationships with customers to increase opportunities for repeat business.

Assistant Manager

Mavrik's Pizza
Rochester
04.2022 - 09.2024
  • Oversaw daily operations of a fast-paced pizza restaurant, ensuring consistent quality of food, service, and cleanliness.
  • Managed scheduling, inventory, and vendor relationships to maintain optimal staffing levels and reduce food waste.
  • Handled customer service issues with professionalism, resolving complaints promptly to ensure customer satisfaction and retention.
  • Tracked sales data and assisted in implementing strategies to increase revenue, improve team efficiency, and control costs.
  • Conducted opening and closing procedures, including cash handling, reconciliation, and preparing deposits.
  • Promoted a positive work environment through team leadership, performance coaching, and clear communication.

Education

High School Diploma -

Rush Henrietta Senior High School
Henrietta
06-2022

Skills

  • Customer service and support
  • Product knowledge
  • Sales techniques
  • CRM utilization
  • Self motivation
  • Team leadership
  • Relationship management

Timeline

Product Specialist

Peake Ram
11.2024 - Current

Assistant Manager

Mavrik's Pizza
04.2022 - 09.2024

Restaurant Hostess

The Distillery Restaurant
08.2021 - Current

High School Diploma -

Rush Henrietta Senior High School

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