Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Rayanne Pearson-Bayne

Eagle Point,Oregon

Summary

Dynamic supervisor with a proven track record at Papa Murphy's, excelling in customer service and conflict resolution. Skilled in managing operations and training staff. I've implemented quality control measures that enhanced customer satisfaction. Proficient in point-of-sale systems and adept at multi-tasking in fast-paced environments, ensuring seamless business operations.

Overview

5
5
years of professional experience

Work History

Supervisor

Papa Murphy's
Central Point, Oregon
08.2020 - Current
  • Trained new employees on company policies and procedures.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Efficiently resolved customer complaints, ensuring timely and satisfactory outcomes, to maintain customer loyalty.
  • Handled scheduling, inventory management, and cash handling to support efficient business operations.
  • Complied with company policies, objectives and communication goals.
  • Operated point-of-sale (POS) system for processing orders, handling cash, and managing credit/debit transactions with accuracy.
  • Generated daily sales reports and shift summaries, using in-store software to assist in performance tracking and decision-making.
  • Navigated email platforms for internal communication.
  • Used Microsoft Office for basic documentation and reporting.
  • Familiar with basic Internet navigation and online training portals.

Assistant Manager

Biggby Coffee
Cassopolis, Michigan
10.2023 - 12.2024
  • Managed customer service inquiries and complaints in a timely manner.
  • Communicated regularly with customers to gain insights into their needs.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Ensured compliance with safety regulations and company policies.
  • Implemented quality control measures to uphold company standards.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Education

General

Rogue Community College
Medford, OR

General Studies

Southwestern Michigan College
Dowagiac, MI

Skills

  • Customer service
  • Multi-tasking in fast-paced environments
  • Time management and prioritization
  • Conflict resolution
  • Sanitation and safety practices
  • Basic computer skills and point-of-sale systems

Accomplishments

  • Deans list/ Honor roll at Southwestern MIchigan College

References

References available upon request.

Timeline

Assistant Manager

Biggby Coffee
10.2023 - 12.2024

Supervisor

Papa Murphy's
08.2020 - Current

General

Rogue Community College

General Studies

Southwestern Michigan College

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