Rayauna Morris

• Completed early call duties between 4:00 AM and 7:00 AM, ensuring timely and accurate blood draws as requested by physicians.

• Managed and prioritized additional blood draw orders throughout the shift based on urgency and patient needs.

• Utilized computer systems to process add-on orders, cancel outdated orders, and maintain accurate records.

• Conducted daily blood draws in the Emergency Department (ED) and performed blood culture collections in ICU and CCU units as needed.

• Assisted outpatient services during peak hours, providing excellent patient care and efficiency in specimen collection.

• Supported the STAT desk by receiving specimens and delivering them to appropriate laboratory departments promptly.

• Maintained strict adherence to safety and infection control protocols while handling specimens and interacting with patients.

• Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
• Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
• Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
• Restocked kitchen supplies including food products and utensils.
• Resolved customer complaints in a professional manner.
• Presented orders to guests within anticipated service times.
• Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
• Greeted customers upon arrival, provided menus and answered questions regarding menu items.
• Served food and beverages at take-out counters to provide fast service to waiting guests.

• Performed blood draws hospital-wide, including ICU, CCU, Emergency Department, and other critical care units, ensuring timely specimen collection for accurate diagnostics.

• Conducted EKGs promptly upon nursing requests, responding to patient needs in high-pressure scenarios.

• Operated and monitored STAT phones, responding to urgent calls for blood draws in departments such as RRT (Rapid Response Team) and Code Blue situations.

• Collaborated with multidisciplinary teams to prioritize and complete critical tasks, such as obtaining blood samples and performing EKGs during emergencies.

• Ensured adherence to safety protocols while handling specimens, performing procedures, and maintaining patient comfort and confidentiality.

• Set up trays and food service carts to deliver food to residents.
• Assisted in menu planning based on resident and patient preferences and dietary requirements.
• Filled and served various beverages for customers.
• Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
• Operated kitchen equipment safely and efficiently.
• Maintained safe food handling practices to prevent germ spread.
• Cleaned and maintained dining room during and after each meal service.

• Liaised between customers and retail buyers to expedite orders and meet customer demands.
• Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
• Collaborated with sales team members to stay current on inventory levels and resolve item issues.
• Navigated through computer systems to review information and respond appropriately to callers.
• Contacted customers about potential service upgrades, new services and account changes.
• Resolved customer complaints in a timely manner to ensure customer satisfaction.

• Instructed family members regarding proper home care techniques and infection control procedures.
• Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
• Directed patients in simple prescribed exercises and assisted with daily physical therapy routines.
• Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
• Maintained records of patient care, progress or problems to report and discuss observations.
• Educated patients and families on health care needs, conditions, and options.
• Assisted clients with bathing, dressing and incontinence care.
• Transported individuals to medical appointments and assisted with errands.